These goals do not seem too difficult to achieve, yet many projects face failure. One of the main reasons is a lack of planning. It is an ongoing process. The single most important activity that project managers engage in is planning -- detailed, systematic, team-involved plans are the only foundation for project success. Another trait of a successful manager is his/ her ability to overcome any unforeseen problems. This means the project manager should have a back up plan ready in case of any problems.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more