Return on Relationships

Updated: October 26, 2010

Investing time and energy to develop effective, trusting relationships with team members, clients, partners and others will deliver benefits that far exceed the costs. This is realized through proactive collaboration and teamwork, streamlined problem resolution, improved customer satisfaction, increased referrals and references, and maintaining long-term, profitable relationships (a positive Return on Relationships).

Project team members should view time spent relationship building as an investment that will deliver future benefits. The perceived benefits of skipping or short-changing relationship building efforts are much lower than the very real costs when the project encounters the inevitable stress and disagreements that emerge (a negative Return on Relationships).

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