Contact Center Price Quote Comparisons

By Catherine Hensley
Updated: July 05, 2011

Maintaining cost-effectiveness while also managing the volume of calls a company both receives and dials can be quite challenging. As businesses expand their reach around the world, many are turning to contact (or call) centers to handle their communication interactions with customers. If your business is considering adding on the services of a call center to its telecommunications management, this article will help you identify different ways to request price quotes from vendors.

The main function of a contact (or call) center is to manage customer and technical support via the available telecommunications options. Call centers provide assistance to companies through either inbound or outbound support. Inbound call centers handle mainly calls coming in to a company from consumers with questions about a product or service or those needing technical support. Centers managing outbound calls focus primarily on marketing initiatives such as sales or survey invitations. The outsourcing of such tasks to a call center can greatly relieve the demands of expanding telecommunications needs on a company’s employees.

When a business owner has decided that the volume and workload of a company’s calls merits the addition of a call center support operation, it is important to keep those specific needs in mind when requesting price quotes for services. There are a number of Internet-based options available for gathering price quotes for contact centers.

If a specific service provider or vendor is being sought, many provide online quote request forms, in which you can enter your contact information and some brief description of what you’re looking for. The vendor will then contact you directly with a quote. Additionally, other similar websites will gather quotes from multiple vendors in your area who match the criteria you are searching for. They may contact you for additional information, or they will simply have representatives from those vendors contact you.

Another popular way for requesting price quotes is to fill out an online form containing questions designed to assess your call center needs. Your answers to questions regarding topics such as budget concerns and telecommunications system requirements will help those working for the price-quoting website to select a group of vendors targeted to your specific company’s needs.

Whichever online option you choose, make sure you’ve got your company’s specific contact center needs in mind. It’ll save you time and ensure that you choose the best-priced vendor capable of providing all of the contact center services you need.
 

Featured Research
  • Eight Ways You Should Be Using Contact Center Reporting

    Every day, your contact center collects critical data that can be used to drive strategic improvements to your efforts in the future. But that data is meaningless if you don’t know how to access and analyze it. The key to do doing both is using reporting features. By understanding how to use reporting tools, you will gain much greater insight from the data you are collecting. more

  • Top 10 Customer Service Trends in 2017

    Customer service plays a HUGE role in the success of your business. In order to remain competitive companies must be ready to provide modern customer experiences that meet customer needs. If you haven't already invested in updating your customer service experience you are already behind. By 2018 more than half of companies will redirect investments towards innovations in customer experience. more

  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • Tips and Tools for a Positive Contact Center Environment

    When it comes to stressful environments within the business world, it is no secret that the contact center frequently makes the list of one of the most stressful. This elevated level of stress leads to high agent attrition rates, and thus subsequently additional costs on your business to find, hire and train new employees. more

  • 10 Tips for Scaling Your Contact Center Solution

    You might think that scaling your contact center involves just hiring more agents. While that might be the super simple solution, it isn't necessarily the correct one. As with any other aspect of your business, it is imperative to take the time to figure out what exactly your contact center will need in order to perform at its best. more