Avtex Develops Contact Center and UC Applications

Helps Clients Optimize Interactions

By Ryan Ayers
Updated: March 08, 2011

Announcing a new Contact Center integration software and applications for enhancing Unified Communications (UC) at this week’s Enterprise Connect conference in Orlando, integrated interaction solution provider Avtex has extended their line of productivity enhancing tools for enterprise. Addressing common communications inefficiencies in business, these tools will serve to help businesses improve on their UC strategies and operate with more accurate and efficient use of data.

The newly formed Avtex Innovation Team led development of these products. This group was formed with the intention of addressing commonplace UC issues for today’s businesses and to respond to market demand for products that focus on improved efficiency and productivity. Avtex strives to become a product developer as well as a service provider and to offer their clients true integrated interactive enterprise solutions.

The Avtex Interaction Portal for Contact Centers is designed to optimize Contact Center operations and customer interactions by leveraging current systems and data. Compatible with platforms from Interactive Intelligence and Microsoft, Interaction Portal is a flexible tool designed to improve access to critical information and enable more efficient interactions.

Also announced were new solutions that apply Communications-Enabled Business Process (CEBP) for the Microsoft UC Lync platform. These applications will help extend the capabilities of CEBP and help customers to optimize productivity.

Additionally, Avtex introduced Time Sweeper (for professional services) and Presence Integration Manager (for healthcare environments). Time Sweeper is an application that ensures accurate time-tracking, billing, and reporting in a simplified manner for legal, consulting, and other time-billable professions. Presence Integration Manager is focused on healthcare environments and aims to extend hands-free UC applications and features to enable better interaction and collaboration.
 

Featured Research
  • Checklist for Setting Up an In-House Contact Center

    As customer service continues to become the most important competitor differentiator, can you honestly state that your business ranks among the best in your industry? 93% of organizations expect that contact volume will either remain constant or increase over the next two years. It is absolutely essential that you have a contact center that has been set up for success. more

  • How to Scale a Contact Center in 2017

    Are you on the fence about scaling your contact center and not sure how or whether or not now is the time? Studies have shown that 93% of executives expect that contact volume will remain constant or increase within the next two years. This means that now more than ever is the time to begin scaling and we are here to help. more

  • Best States for U.S. Based Contact Centers

    Are you planning on building out a contact center? One of the first questions that must be answered is just where you want to have it located and this is no easy decision. Luckily for you, we've gone ahead and created a must-have download Best States for U.S. Based Contact Centers to help guide you in this decision-making process. Don't finalize your plans without it! more

  • eBook: Keeping Pace With The Modern Customer

    Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies. Instead of facing the problem head-on, companies have tried to adapt their aging software by simply bolting on new channels (and software) as needed. As with any “Frankenstein” approach, the resulting contact center becomes a slow-moving monster, full of disjointed parts. It’s time to dismantle the monster—tool by tool, process by process—to find out exactly what is holding the contact center back. more

  • eBook: Engage With Customers in an Ultra-Connected Era

    Your customers are ultra-connected. Make sure you are as well. Finding new customers and maintaining relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are? As the world becomes more digital it’s vital for all businesses to be able to communicate with customers whenever and wherever the customer wants - be that via phone call, SMS, online chat, or social media. more

Related Articles