Avtex Develops Contact Center and UC Applications

Helps Clients Optimize Interactions

By Ryan Ayers
Updated: March 08, 2011

Announcing a new Contact Center integration software and applications for enhancing Unified Communications (UC) at this week’s Enterprise Connect conference in Orlando, integrated interaction solution provider Avtex has extended their line of productivity enhancing tools for enterprise. Addressing common communications inefficiencies in business, these tools will serve to help businesses improve on their UC strategies and operate with more accurate and efficient use of data.

The newly formed Avtex Innovation Team led development of these products. This group was formed with the intention of addressing commonplace UC issues for today’s businesses and to respond to market demand for products that focus on improved efficiency and productivity. Avtex strives to become a product developer as well as a service provider and to offer their clients true integrated interactive enterprise solutions.

The Avtex Interaction Portal for Contact Centers is designed to optimize Contact Center operations and customer interactions by leveraging current systems and data. Compatible with platforms from Interactive Intelligence and Microsoft, Interaction Portal is a flexible tool designed to improve access to critical information and enable more efficient interactions.

Also announced were new solutions that apply Communications-Enabled Business Process (CEBP) for the Microsoft UC Lync platform. These applications will help extend the capabilities of CEBP and help customers to optimize productivity.

Additionally, Avtex introduced Time Sweeper (for professional services) and Presence Integration Manager (for healthcare environments). Time Sweeper is an application that ensures accurate time-tracking, billing, and reporting in a simplified manner for legal, consulting, and other time-billable professions. Presence Integration Manager is focused on healthcare environments and aims to extend hands-free UC applications and features to enable better interaction and collaboration.
 

Featured Research
  • 2017 Contact Center Software Trends

    Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more

  • How to Select Contact Center Software in 9 Steps

    Your choice of contact center software will affect the future success of your business. Don’t leave this important decision to chance. This guide provides nine actionable steps for the selection process. more

  • Hidden Costs of Contact Center Software

    Creating a great customer experience for each person who reaches out to your customer support center is vital to developing a loyal and ravenous customer base for your business. In fact, according to Walker Information, Inc., “By 2020, customer experience will overtake price and as the key brand differentiator.” more

  • Top 11 Contact Center Vendors in 2017

    With the ever-proliferating number of contact center software vendors, it can be difficult to determine which software application is right for your business. This guide for 2017 includes information about eleven top contact center vendors, including information on pricing, features, and strengths and weaknesses. more

  • The New 2016 Enterprise Contact Center Comparison Guide

    Is your business researching a new contact center solution? Complete with over 120 data points, 90 features, and over 45 contact center software providers, our comparison guide is an essential asset. more

Related Articles