Avtex Develops Contact Center and UC Applications

Helps Clients Optimize Interactions

By Ryan Ayers
Updated: March 08, 2011

Announcing a new Contact Center integration software and applications for enhancing Unified Communications (UC) at this week’s Enterprise Connect conference in Orlando, integrated interaction solution provider Avtex has extended their line of productivity enhancing tools for enterprise. Addressing common communications inefficiencies in business, these tools will serve to help businesses improve on their UC strategies and operate with more accurate and efficient use of data.

The newly formed Avtex Innovation Team led development of these products. This group was formed with the intention of addressing commonplace UC issues for today’s businesses and to respond to market demand for products that focus on improved efficiency and productivity. Avtex strives to become a product developer as well as a service provider and to offer their clients true integrated interactive enterprise solutions.

The Avtex Interaction Portal for Contact Centers is designed to optimize Contact Center operations and customer interactions by leveraging current systems and data. Compatible with platforms from Interactive Intelligence and Microsoft, Interaction Portal is a flexible tool designed to improve access to critical information and enable more efficient interactions.

Also announced were new solutions that apply Communications-Enabled Business Process (CEBP) for the Microsoft UC Lync platform. These applications will help extend the capabilities of CEBP and help customers to optimize productivity.

Additionally, Avtex introduced Time Sweeper (for professional services) and Presence Integration Manager (for healthcare environments). Time Sweeper is an application that ensures accurate time-tracking, billing, and reporting in a simplified manner for legal, consulting, and other time-billable professions. Presence Integration Manager is focused on healthcare environments and aims to extend hands-free UC applications and features to enable better interaction and collaboration.

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