Contact Center FAQ

Updated: March 28, 2011

The editors of Compare Business Products have answered the most commonly asked questions about contact center system technology. Because the industry is still evloving and new products are released every month, be sure to return to get the most up to date research on contact center solutions. If you have any questions you'd like answered, email our editor.

Featured Research
  • 10 Reasons Why  Automated Agents  Aren't the Answer

    Automated customer service agents are a tempting option. They never need time off. You don’t have to pay them a salary. They don’t even need a physical workspace. But despite these advantages, they remain a poor substitute for live agents. more

  • The 2017 Contact Center Comparison Guide: Q2 Edition

    We want to make sure you have the freshest information possible, so we’ve updated that chart to reflect the state of the contact center market for Q2. more

  • Contact Center Software for SMBs

    If you run a small- to medium-sized business (SMB), finding ways to compete with larger, more established companies can prove troublesome—fortunately, contact center software can help. more

  • How to Update Your Contact Center Software

    If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more

  • An Introduction to Global Contact Centers

    If you’re like many people, you may not trust the idea of a global contact center. They’ve traditionally been associated with language barriers and poor customer service. more