Nextiva Launches NextOS VoIP and Call Center Communications Platform

Updated: May 17, 2012

Nextiva Launches NextOS VoIP and Call Center Communications Platform

Nextiva, a leading cloud-based business VoIP provider, announced today that it now offers and supports a next generation communications platform, NextOS, to the small and midsize business market, including its current customer base of 60,000 companies. The new platform includes enhanced calling features, as well as hosted call center services, that will make customers more productive and profitable.

The NextOS technology platform is a state-of-the-art telecommunications infrastructure that allows a company’s employees to conduct their business from anywhere. The platform utilizes the world’s leading VoIP communications technology and is supported by 1,500 expert engineers. Nextiva will offer VoIP systems for various business requirements including front office, hosted PBX, SIP trunking, mobile business and call centers.

NextOS delivers a range of over 25 easy-to-use features and tools designed to make controlling incoming and outgoing business calls easier. The Auto Attendant acts as a professionally automated receptionist and offers flexible greeting and routing options. Nextiva Anywhere™ enables customers to dial one number and reach the employee at whichever phone line they choose – desk, home or mobile – and allows for seamless transitions between lines while any of the phones are in use. The Call Me Now feature creates a unique hyperlink that can be sent to a prospect or customer which requests them to enter their phone number and initiates a call from you to their line. These elements, to name a few, are all controlled by the innovative Nextiva Assistant Enterprise, which acts as a management toolbar across Microsoft Outlook, Internet Explorer and Mozilla Firefox and allows users to manage incoming and outgoing messages, maintain up-to-date availability information and configure call controls.

For more information on phone systems, please visit:

http://www.comparebusinessproducts.com/resources/item/top-10-must-have-business-phone-features

Featured Research
  • Checklist for Setting Up an In-House Contact Center

    As customer service continues to become the most important competitor differentiator, can you honestly state that your business ranks among the best in your industry? 93% of organizations expect that contact volume will either remain constant or increase over the next two years. It is absolutely essential that you have a contact center that has been set up for success. more

  • How to Scale a Contact Center in 2017

    Are you on the fence about scaling your contact center and not sure how or whether or not now is the time? Studies have shown that 93% of executives expect that contact volume will remain constant or increase within the next two years. This means that now more than ever is the time to begin scaling and we are here to help. more

  • Best States for U.S. Based Contact Centers

    Are you planning on building out a contact center? One of the first questions that must be answered is just where you want to have it located and this is no easy decision. Luckily for you, we've gone ahead and created a must-have download Best States for U.S. Based Contact Centers to help guide you in this decision-making process. Don't finalize your plans without it! more

  • eBook: Keeping Pace With The Modern Customer

    Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies. Instead of facing the problem head-on, companies have tried to adapt their aging software by simply bolting on new channels (and software) as needed. As with any “Frankenstein” approach, the resulting contact center becomes a slow-moving monster, full of disjointed parts. It’s time to dismantle the monster—tool by tool, process by process—to find out exactly what is holding the contact center back. more

  • eBook: Engage With Customers in an Ultra-Connected Era

    Your customers are ultra-connected. Make sure you are as well. Finding new customers and maintaining relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are? As the world becomes more digital it’s vital for all businesses to be able to communicate with customers whenever and wherever the customer wants - be that via phone call, SMS, online chat, or social media. more

Related Articles