Surado Solutions, Inc., founded in 1995, is headquartered in the University Research Park, Riverside, California. Surado provides a full spectrum of on-demand and on-premise Customer Relationship Management (CRM) products and services.
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Combining the core Surado CRM suite (Contact & Account Management, Sales Automation, Marketing Automation and Customer Service/Help Desk) with Integration for MS Exchange eMail, the Surado Integration Module (for connecting to third-party databases) and Surado CRM Web (a web interface for remote user access to basic functionality), Surado Small Business CRM offers an unprecedented level of power and flexibility for small businesses looking to move beyond simple, under-powered single user and workgroup solutions.
And because small businesses need a cost-effective solution that will meet growing needs, Surado Small Business offers affordable purchase and lease options, and can be upgraded to the full Surado CRM Enterprise edition when businesses grow beyond 10 users.
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more
This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more
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