A: Thanks so much for your question! Making the move to a VoIP phone system provides your business with flexibility and a wide variety of helpful features, but you are absolutely right that an unrecognized number on your customer’s caller ID can cause confusion and even result in losing important business.
Since you have a very well established business and a loyal following of customers, you definitely want to make sure that your customers recognize your phone number as one they know and trust. Fortunately, most VoIP phone system providers offer the option to port over your existing phone number when you establish service. This will ensure that your customers see your ported business phone number on their caller ID whenever you make a call.
Depending on your VoIP provider, the exact steps for porting a line may vary, so you may find some value in contacting their customer service department to ask what information they need to begin the process and have them walk you through their specific steps and guidelines.
However, here are the basic steps you can expect to follow when you port a number to your VoIP service:
I hope this information is helpful as you port your business phone number to your VoIP service and ensure that your customers always pick up because they know it’s your trusted business calling.
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