In 2009, a startling number of banks were seized and more bank failures are expected this year. Focus takes a look at what it means when a bank fails, why banks are failing and where the largest concentration of failed banks are located.
If you’re considering an investment into a new VoIP system (or upgrading an old one), it’s important to understand what features are available and which ones your business will actually need. Especially if you want to keep costs at a minimum. more
Automated customer service agents are a tempting option. They never need time off. You don’t have to pay them a salary. They don’t even need a physical workspace. But despite these advantages, they remain a poor substitute for live agents. more