All over the news there are reports of 'the internet' jeopardizing privacy and serving as a means of connecting the vulnerable to all manner of predation, and always there are suggested ways to keep confidential information behind closed doors... but who exactly does society trust to keep these doors closed, and how safe can an individual be if the keys are sold to the highest bidder? What stands in the way of Google, Apple, Facebook or any other company charged with keeping consumer privacy confidential from selling it without a second glance? Nothing, and the information they sell is quite alarming.It seems harmless enough to search Google for a favorite band or log into Facebook to connect with friends, and most would think nothing of it. But major corporations like Google or Apple think much differently; they see it as the perfect opportunity to cash in. With the ability to strip mine users computers of past searches and other information, these companies can create a catalog of personalized information ready to sell to the next advertiser or to use against their own customers to guide and control their content usage. The reality is terrifying, and that's just the start.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more