Contact Center News
8x8, Inc. Announces Record Financial Results for Fourth Quarter
8x8, Inc., announced their operating results for the fourth quarter and fiscal year ended March 31, 2012. Fourth Quarter Fiscal 2012 Financial Results -- Total re...more
Nextiva Launches NextOS VoIP and Call Center Communications Platform
Nextiva, a leading cloud-based business VoIP provider, announced today that it now offers and supports a next generation communications platform, NextOS, to the small a...more
Avaya named Leader in Gartner Magic Quadrant for Contact Centers
Avaya has been positioned as a Leader in the 2011 Gartner Magic Quadrant for Contact Center Infrastructure Worldwide. In the annual report, Avaya was cited as a contact...more
Star Telecom SIP Trunking now compatible with Avaya Contact Center Solutions
Star Telecom, a global provider of SIP based telecommunication solutions, has announced that its SIP Trunking Service is now compliant-tested with two contact center so...more
Contact Centers of America Brings Jobs back to U.S.
When Joe Jacoboni saw a lull in the contact center industry due to outsourcing and customer dissatisfaction trends he created the Contact Centers of America—where...more
Call Center Workers Forced to Announce Location If Out Of US?
Missouri Senator Claire McCaskill (D) has stated that she wants to pass legislation that would require call center agents who perform their duties outside of the United...more
Importance of Culture in Contact Center Outsourcing
A culture reflects the values of a business, and it permeates all employees with acceptable and expected behavior. It takes time to develop a corporate culture, and it&...more
Avaya Releases Contact Center 6.2
Avaya, a major global provider of technology solutions for communications and collaboration, announced on July 12, 2011, the deployment of a new contact center product,...more
According to the report Gartner Magic report, Avaya is contact center leader
On July 7, 2011, Avaya announced that it had been designated a Leader in the 2011 Gartner Magic Quadrant for Contact Center Infrastructure, a graphical representation t...more
Aspect Extends Support with Lync-based Solution
Aspect just extended their portfolio with the new addition of Microsoft's Lync-based solution, a move that will improve their contact center with better efficiency ...more
