Business Phone System Maintenance Needs

By Kristine Hegglin
Updated: February 18, 2011

At some point in time it is likely that every business phone system will require some sort of maintenance. There are two types of business phone system maintenance needs; administrative and technical. Administrative business phone system maintenance includes tasks like adding users, deleting users, and modifying users. Technical business phone system maintenance includes tasks like implementing, upgrading, and supporting a business phone system.

Maintenance Support for Business Phone Systems

Businesses may opt to support their phone system in-house or they may choose to pay for maintenance support services. There are benefits to both options. If a business opts to support their phone system in-house, they must have the infrastructure to provide maintenance services. An infrastructure includes employees, hardware and software. Sometimes it is less expensive to pay for business phone system maintenance services; however each business will have to do a cost-benefit analysis and examine what works best with their business model, telephony needs, and requirements. Businesses with few employees will most likely benefit by selecting to pay for maintenance support services.

Maintenance Needs

Some business phone systems have less maintenance needs than others. For example, with a Voice over Internet Protocol (VoIP) solution there is no need to pull an additional cable for relocating or new employees. Cables don’t need to be pulled for the VoIP phone system as this system is supported by the existing networking infrastructure. If a business uses POTS without VoIP and an employee relocates, an additional cable would have to be pulled for that employee in the new location.

Phone System Maintenance Vendors

There are several business phone system maintenance vendors on the market. It’s important to find a vendor that has experience with your business phone system. Consider selecting a vendor with 24 / 7 support services. Reputable business phone system maintenance vendors have good customer feedback and readily resolve business phone maintenance issues. Some vendors offer month-to-month contracts while others offer yearly or bi-yearly contracts. However, many vendors will provide a custom maintenance contract to suit individual business needs.

Featured Research
  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more

  • Phone System Technology Showdown

    VoIP and IP telephony are often misconstrued as being the same type of phone system, but the truth is they operate on different technology and deployment methods. This guide will explain the differences between VoIP and IP, go into the pros and cons of both VoIP and IP-PBX, and give insight into which type of phone system will benefit your business the most. more

  • Why Enterprises are Making the Switch to VoIP

    Your phone system is your most important business communication system. It allows you to connect with your employees, prospects, and clients. And wouldn't it be great if there was a solution that helped drive down costs while providing a competitive advantage? more

  • Business Phone System Buyer's Guide

    Communication has been a focal point in business since inception, but the industry is changing drastically in how people connect to one another and what tools and systems they use to do so. Less than 15 years ago, 90% of people relied on landline phone systems for communication. Today, less than 60% of Americans even have a landline and 40% rely solely on their mobile phone. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more