Voip Reliability in an Enterprise Environment

By Catherine Hensley
Updated: February 10, 2011

As businesses become ever more global in size and scope, the need for reliable, efficient, and adaptable communications systems is increasing at an exponential rate. The development and growth of VoIP technology has been a great asset for many companies, especially larger ones with many employees and multiple geographical locations. VoIP is making it easier than ever for businesses to expand and still stay connected through all of the electronic means of communication available today.

VoIP (Voice over Internet Protocol) technology transmits voice, data, and other electronic communications across an Internet connection. As connection to the Internet has expanded and been improved over the years, communication transmission networks utilizing VoIP have been steadily standardized for users, resulting in better service, fewer delays, and stronger connections. These improvements have positioned VoIP as an appealing option for many businesses.

Just a few years ago, many companies converted entirely to VoIP, realizing its advantages for cost-savings and efficiency. VoIP technology was used at the 2004 presidential conventions, for example, to avoid many workers having to attend and crowd into the convention locations. It also saved significant funds for convention organizers by eliminating travel and other related costs that would have been necessary for those workers attending the event.

Enterprise Stability

VoIP’s stability a telecommunications platform is particularly attractive for enterprise companies (i.e., those with more than one thousand employees). A single VoIP network can manage multiple calls and data transmissions, and extra features like fax capability can be added on to a subscriber’s plan at any time. Many of these bonus features do not need even require advanced technical skill to be installed, saving a company on vendor service and installation fees. For large corporations, VoIP can keep employees at multiple geographical locations connected to a “home” office and also connected to one another to bolster productivity.

Often, VoIP service providers offer fixed rates in monthly service plans, something that appeals to many businesses looking to keep costs steady and manageable. This type of service plan gives a company flexibility in helping it be able to accurately project and budget telecommunications costs for as long as the VoIP system is used.

Because of its reliability, customizable nature, and flexibility in terms of payment plans and additional features, VoIP technology has become a highly sought after tool for businesses operating in the global marketplace. Especially large enterprise companies can benefit from VoIP’s ability to connect employees at many different locations, thus boosting performance at both the employee and company-wide level.

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