CDW Survey Reveals Increase in Non-Voice Usage Within UC Solutions

Updated: January 07, 2011

A new CDW Unified Communications Tracking Poll recently surveyed 915 respondents who are actively involved with unified communications related technologies, including 150 individuals each from American “medium/large” businesses, federal, state, and local governments, healthcare workers, and higher education and K-12 public school administrators.

CDW describes Unified Communications (UC) as “the convergence of enterprise voice, video and data services and software applications to achieve greater collaboration among individuals or groups and improve business processes.”

The survey reveals that for this group the feeling is that the market for technological solutions to UC has equalized over the past year. But noticable are the changes in the makeup and usage within a particular UC solution. In particular, telephony-centric approaches to communication have decreased. In 2009, telephony users made up 32% of the market, while in 2010 they only make up 26%. Email and IM communications approaches have grown to fill this gap, increasing from 29% to 43% of the total market Email use in particular has soared from 18% to 29%.

Although rich media conferencing remains the most popular approach, its percentage of the market has decreased from 39% to 31%. Some of these numbers are close to the margin of error for the survey, however, which is around 3%. That means the general trends are likely to be accurate but not necessarily the relative amounts.

Featured Research
  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more