Hoping to buy a new PBX system?

By Charron Conley
Updated: April 01, 2011

It is always worthwhile to purchase a PBX that can be supported by a number of different companies. This way, if service is not adequate, you have options. Some organizations are forced to replace the PBX; if no such option exists there are few different choices when it comes to types of PBX systems. With so many IP PBX options in the market place, where do you start? Here are some ideas of what will be needed to know to make a decision:

A PBX system works by connecting all telephones at a location with the main number. It was generated mainly to reduce costs incurred when calling within an office. However, it has become very popular and now is a staple for monitoring and guiding calls. Many features can be incorporated to customize PBX. There are constantly new features that often remain be integral, such as call forwarding, extension mobility and hunt groups.

Traditional PBX:

Traditional PBX runs on its own wiring and does not usually allow for any kind of integration to the PC (screen pops, etc.). This is a system where a private telephone switch is installed in a company facility. With tradition al PBX there are two options. A LAN (Local Area Network) based system gives further options in terms of special and advanced features. However it does not allow basic features that a customary phone system would have offered in the last 25 years. Things like off-hook call announce, hands free intercom talkback, paging, message waiting lights, etc are all WAN (wide Area Network). Some LAN based may have some of these features, but not all. In the case of business that have multiple locations, if the locations are connected to a LAN or, they can share all features of the VoIP system without needing to set up distinct phone systems in each location. This is a very reliable option that will not go down in a power outage.

IP-PBX:

PBX now offers a hosted solution. This means that the phones to be connected do not use actual and physical lines and wires, but only through the Internet. This is a popular option for small businesses. The leading reason that this is a great option is because of the flexibility and cost savings involved. Since it does not require purchase and upkeep of hardware and equipment, it is more cost-effective than the traditional PBX. It or telecom managers can administer everything through the Internet. Another major advantage is that IP telephony is immediately available in the LAN based systems. IP PBX allows their users to receive and manage calls through one main phone number. IP PBX also allocates for the most advanced features possible.

Featured Research
  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more

  • Phone System Showdown

    When it comes time to select your new phone system, one of the biggest questions that you will face is whether to go with the hot, new VoIP system or the steady and secure PBX network. There are pros and cons to each of these phone systems, and before making any purchase we highly suggest that you take the time to download and read our latest guide: Phone System Showdown: VoIP vs. PBX. more

  • Signals Your Company is Ready For Unified Communications

    Efficient and effective business collaboration is essential to company success and as you grow your business, you'll discover all the different communication methods that you NEED to stay connected with partners and customers. Implementing a Unified Communications (UC) system can save your company upwards of $920,000 a year due to increased efficiency amongst company employees. more

  • Phone System Implementation Expectations

    Providers would have you believe that implementing a new phone system is as easy as counting to three. However, while the process may not be difficult, there are steps that need to be taken to ensure that your new VoIP system is installed and implemented smoothly. Luckily, the challenges associated with upgrading your system tend to be fairly predictable. Most businesses run into the same set of problems that many others have faced before them, meaning avoiding or overcoming them is as easy as preparing ahead of time. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more