Hoping to buy a new PBX system?

By Charron Conley
Updated: April 01, 2011

It is always worthwhile to purchase a PBX that can be supported by a number of different companies. This way, if service is not adequate, you have options. Some organizations are forced to replace the PBX; if no such option exists there are few different choices when it comes to types of PBX systems. With so many IP PBX options in the market place, where do you start? Here are some ideas of what will be needed to know to make a decision:

A PBX system works by connecting all telephones at a location with the main number. It was generated mainly to reduce costs incurred when calling within an office. However, it has become very popular and now is a staple for monitoring and guiding calls. Many features can be incorporated to customize PBX. There are constantly new features that often remain be integral, such as call forwarding, extension mobility and hunt groups.

Traditional PBX:

Traditional PBX runs on its own wiring and does not usually allow for any kind of integration to the PC (screen pops, etc.). This is a system where a private telephone switch is installed in a company facility. With tradition al PBX there are two options. A LAN (Local Area Network) based system gives further options in terms of special and advanced features. However it does not allow basic features that a customary phone system would have offered in the last 25 years. Things like off-hook call announce, hands free intercom talkback, paging, message waiting lights, etc are all WAN (wide Area Network). Some LAN based may have some of these features, but not all. In the case of business that have multiple locations, if the locations are connected to a LAN or, they can share all features of the VoIP system without needing to set up distinct phone systems in each location. This is a very reliable option that will not go down in a power outage.


PBX now offers a hosted solution. This means that the phones to be connected do not use actual and physical lines and wires, but only through the Internet. This is a popular option for small businesses. The leading reason that this is a great option is because of the flexibility and cost savings involved. Since it does not require purchase and upkeep of hardware and equipment, it is more cost-effective than the traditional PBX. It or telecom managers can administer everything through the Internet. Another major advantage is that IP telephony is immediately available in the LAN based systems. IP PBX allows their users to receive and manage calls through one main phone number. IP PBX also allocates for the most advanced features possible.

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