Anyone “seasoned” enough to recall the days when telephone calls were aided by the help of an operator with plug boards, blinking lights, and enough wires and circuitry to supply an electronics shop, probably also remembers when that model gave way to private branch exchange, otherwise known as PBX. PBX is a private telephone network installed at companies, mostly medium to larger sized companies, making communication between departments and branches from any location effortless and more affordable than connecting an external telephone line to every telephone in an organization. For business owners and telecommunications decision makers at companies, PBX may be an ideal solution.
---------- Read more below ----------
Not only does PBX solve the complexity of connecting numerous organizational telephones to external lines, but it also allows users within a PBX to dial either a 3 or 4 digit number to reach his/her party. Users of the PBX are also able to share a certain number of outside lines for making calls external to the PBX. A newer option now available with a PBX relieves the PBX-hosting company from housing the switching units on site and instead manages them from a local telephone office location.
How this work with incoming calls is the traditional PBX systems accept calls transferred from a public switched telephone network to one that is a private network. Incoming calls are transferred through a private switching system to a private number telephone system within the private system. For outgoing calls, callers enter a code, usually a 0 or 1 to access an outside line, once reached, the caller is connected to an outside line and proceeds with dialing the call as usual. With calls made internally, the PBX network allows calls similar to calls between private lines on a traditional public switched network with difference being that the calls on the PBX networked over private, internal telephone lines and switches.
Even though traditional PBX technology eventually replaced the operator with plug board who manually connected calls with a patch cable, it has evolved significantly through the decades. For example, what used to be an analog technology with much fewer numbers of telephone lines to support, PBX today now utilizes digital switches that support higher densities of internal telephone lines and connections to external lines and trunks. In fact, the proliferation of Voice over Internet Protocol (VoiP) networks have led to completely digital PBX systems that use digital technology and internet protocol to deliver calls to designated handset. IP-PBX systems are even less expensive than traditional PBX systems and are easier to configure. An added advantage to IP-PBX is that they can support both traditional handsets or VoIP or software-based telephones, where users plugs a headset into a computer and uses a virtual telephone to dial and receive calls.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more