There is a reason that Hosted VoIP is the fastest growing element of telecommunications since the invention of the short-wave radio. It's cheap, it's high-tech, and readily available. It also works in a variety of verticals.
Small to medium businesses across the world are leveraging the technology that has been used by enterprise corporations for years, thanks to the cost-effective, easy implementation of Hosted VoIP. Multiple verticals are leveraging the expandable/collapsible technology:
Each company and vertical choose Hosted VoIP for their own plethora of reasons, which range from costs to implementation to skill to maintenance.
Let's start with the big one, cost. Hosted VoIP solutions have a low total cost of ownership, but more importantly have low-cost implementations (no need to buy an expensive IP-PBX), which allows businesses to get state-of-the-art technology without the upfront price tag.
Another selling point on price is the pay-as-you-grow model. The ability to pay for additional users as they join your network is a godsend. The expandable/collapsible services can grow or shrink with your business, without buying expensive trunk lines. Also you don't have to spend so much money on manpower trying to track down who the mystery employees are making long-distance phone calls on the company dime.
Apart from TCO, Hosted VoIP solutions also provide a steady, reliable cost structure that can be budgeted for.
Despite the cheap real estate made available by the real estate market collapse post-recession—its still expensive. Many offices have a small footprint which means you need technology with the same—so avoid the space-hogging PBXs.
Many small and medium businesses do not have the technical know-how to install their own services, not even mentioning the maintenance know how (oops, too late). Hosted solutions require little setup, and its all done for you. Poof, its done. Usually in just a few days.
After setup comes maintenance. Maintaining your own system takes valuable resources, often causes unneeded downtime, and means delays in technology upgrades.
Being on the cutting-edge of technology is critical, but who has the time to keep track of new and emerging technologies for your phones...and computers...and phones...and essentially everything else. Much simpler to leave it to the experts.
Technologies grow exponentially. Many Hosted companies will not only keep you abreast of new technologies coming to market, but will also automatically upgrade you. Hosted solutions insulate you from buying an expensive system, only to have to re-haul it a few years down the road—that's the hosted company's problem.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more