VoIP Vendor Selection Checklist

By Brian Boguhn
Updated: September 06, 2011

Getting ready to buy a Voice over IP (VoIP) telephone system? One thing you’ll have to do in the process is compare various vendors to determine which is best for you. What’s the right way to do that, in a fashion that will yield the best results for your particular situation? A vendor selection checklist can be handy.

The vendor selection checklist will list a variety of items that are vital to your company and potential VoIP installation. For each vendor, you would tick off whether the item is provided or not, and then add any notes that may be appropriate. The best way to use the checklist, then, would be to grade each vendor on each item, tally up the scores, and go with the vendor that scores the best. This is a successful and proven way to make a good business decision.

The important thing, then, is to make sure the checklist contains relevant and important items. Let’s take a look at some things that you’ll want to include on your VoIP vendor checklist.

1. References. Have each prospective vendor provide you with a list of customer references. Contact each one and glean as much information on the vendor as you can. Current customers will be your best source for learning how a vendor operates.
2. Find a customer on your own. Visit the vendor’s web site, and locate a customer from about a year prior and contact them. Ask the same questions you asked of the references. The references have been pre-arranged to give good reviews. The customer you find on your own will give you the straight scoop.
3. Market share and stability of the vendor. You’ll want to look in to this as you don’t want to go with a fly-by-night operation.
4. Installation. Is this included in the price, or do you have to pay extra for it?
5. Training. Does the vendor offer training as part of the package, or is there an additional charge for that?
6. Service and maintenance. Will you have to pay for each service call, or are you covered under a contract? What is the cost for both scenarios?
7. Price. Does the price being quoted fit into your budget? Is it in line with what other vendors are quoting?

Customize the list to suit your needs. You may have other questions about inter-operability, what happens with analog lines, scalability, amongst others. Use the base given here as well as some of your own items to build a list to help you make the best possible business decision.
 

Featured Research
  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more

  • VoIP vs. VoPI

    Are you searching around for an upgrade to your current phone system? If so, you've mostly likely heard of VoIP, but do you know about VoPI? Lately, there has been a lot of conversation around what the difference is between the two systems. Most of this conversation centers around security, as both of these systems, operate over the internet versus the traditional phone lines. more

  • Why You Need Mobile VoIP

    Mobile VoIP is growing at an exponential rate and can help your company reduce costs, improve communications, and drive increased employee satisfaction and loyalty. If what was just mentioned above sounds like it would be good for your business (it is), download our latest guide Why You Need Mobile VoIP to learn even more reasons why you need to make the switch today! more

  • How You Can Stop VoIP Eavesdropping

    In today’s modern technological world we face cyber threats on an almost daily basis. This rings true when switching phone systems to VoIP. While there are many benefits to making the switch, there MUST be precautions taken to ensure that your new phone system is safe and secure. more