- Evaluate Needs
- Compare CRM Implementations
Articles
Video Conferencing for Home Healthcare
Due to overwhelming reliability and reduced cost of video conferencing equipment and reduced cost of ownership, home health care organizations can now use this technolo...more
ERP Adds New Measure of Safety for Pharmaceutical Industry
For the pharmaceutical industry, FDA legislation is geared to bring both the distributor's and manufacturer's industry quality control standards to high levels ...more
A Case For CRM Analytics
The use of CRM analytics measurements to improve business efficiency has been growing in popularity. These analytics are used to promote more refined and faster busines...more
Cloud-Based Call Centers
Cloud-based call centers have several advantages over traditional call centers. The former offers a degree of scalability that can prove extremely valuable to organizat...more
Call Centers Ramp Up for 2012 Elections
Elections are a stressful time as election-related services prepare for weeks or months for just a few days of elections service. Call centers are just one of many indu...more
What SMBs Should Expect From a Cloud Service
With the advent of cloud computing, there’s been a lot of discussion, research, analysis, and advertising hype about how the “cloud” affects SMBs (sma...more
Best Architecture for Call Centers
When it comes to choosing the appropriate software architecture for your call center, you need to choose a comprehensive system that manages customer information effect...more
How to Build a Cloud Ready Network
The most popular buzz word in computing circles today is “the cloud”, as in cloud computing. You’d have to living in a cave not to hear it, and even t...more
Social Networking and CRM
There are several different ways to utilize CRM solutions with social networking tools to help enterprises increase sales, monitor customer satisfaction, and attract ne...more
Social Media and Multichannel Contact Centers
Social media applications can play a significant role in the work related to multichannel contact centers, as many customers are changing conventional telephony-based c...more