Avaya Inc. has announced a series of unified communication solutions for mobile employees. These new services are designed to improve productivity and greatly reduce operational costs, as well as allow co-workers to collaborate in a much more efficient manner than before.
According to the press release, Avaya will be adding support for Android-based phones, Apple Mac OS, Apple iPhone (both 3GS and 4G), and various Blackberry touchscreen devices. There will also be a new SIP client for the iPad, iPod Touch, and iPhone that will allow users to achieve unified communication and voice chat over different types of phone networks.
In addition, Avaya will be consolidating all of their UC applications for mobile devices into a single virtual server. This shift should greatly reduce the financial costs and level of IT support needed to run their software, making it much more manageable for small and mid-size businesses. The call logs, contact lists, and voice messages will also be unified across the different endpoints and soft clients.
John Gana, the telecommunications manager for United Airlines, was quoted in relation to the upcoming changes. He indicated that the company regularly capitalized on innovations set forward by Avaya and that their tools improved the interactions between United Airlines and its customers.
Jongshin Kim, the Vice President of Media Solution Center at Samsung Electronics, also spoke favorably about Avaya and described how his company would be delivering the first Android-based smartphone able to use Avaya’s unified communications solution.
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