On October 4, 2011, Appia Communications, a major provider of managed communications, announced the widespread availability of Appia Cubed, a hosted VoIP service designed for small businesses and organizations.
Appia Cubed is highly scalable and supports Cisco, Polycom, Grandstream and Yealink phones. Its features include voicemail, call queuing, unlimited auto-attendants, a customer-managed portal and call recording. Appia Cubed also comes with a Find-Me, Follow-Me feature as well as extensive CRM and Outlook Integration.
Another major feature of Appia Cubed is the level of mobility that it provides. Phone calls can be automatically directed to an office phone, iPhone, iPod Touch, Android phone, Android Tablet or Windows computer. The phone system is also hosted in multiple secure data centers to ensure reliability of service.
In addition, Appia allows its users to price each phone at the office differently. The front desk can have some of the features, the IT department can have others, and the mobile devices can have other features still.
Jason Ulm, the vice president of channel sales at Appia Communications, spoke briefly about this flexibility. He stated, “Your break room doesn’t need the same phone features as the receptionist desk. With other hosted providers, you pay the same price for all of your phones, which inflates both your monthly bill and the cost of your phones. Appia Cubed prices each type of phone uniquely, giving you the right solution and best price.”
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