On October 4, 2011, Appia Communications, a major provider of managed communications, announced the widespread availability of Appia Cubed, a hosted VoIP service designed for small businesses and organizations.
Appia Cubed is highly scalable and supports Cisco, Polycom, Grandstream and Yealink phones. Its features include voicemail, call queuing, unlimited auto-attendants, a customer-managed portal and call recording. Appia Cubed also comes with a Find-Me, Follow-Me feature as well as extensive CRM and Outlook Integration.
Another major feature of Appia Cubed is the level of mobility that it provides. Phone calls can be automatically directed to an office phone, iPhone, iPod Touch, Android phone, Android Tablet or Windows computer. The phone system is also hosted in multiple secure data centers to ensure reliability of service.
In addition, Appia allows its users to price each phone at the office differently. The front desk can have some of the features, the IT department can have others, and the mobile devices can have other features still.
Jason Ulm, the vice president of channel sales at Appia Communications, spoke briefly about this flexibility. He stated, “Your break room doesn’t need the same phone features as the receptionist desk. With other hosted providers, you pay the same price for all of your phones, which inflates both your monthly bill and the cost of your phones. Appia Cubed prices each type of phone uniquely, giving you the right solution and best price.”
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
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