Shoretel Works With Skype

Updated: January 07, 2011

Shoretel Works With Skype

Shoretel announced on Wednesday that it is the first of the major VoIP vendors (actually they said UC or Unified Communications)to work with Skype. More exactly they said they work with Skype for SIP, Skype's new (and still in beta) service to work with SIP, the commonest VoIP protocol. Skype for SIP essentially connects the Skype network to SIP at a PBX and allows that PBX to interact with the full Skype network and make and receive calls from anyone on the Skyhpe network. This has huge implications for international calling but more importantly for customer service and support systems that can now offer free global support calls to anyone on the Skype network.

Although Shoretel is the first out of the gate with official support for this, we can expect most of the other major vendors to follow suit. And given that Skype is back to being an independent unit, this kind of interaction could lead to even greater integration of Skype into other systems.

Featured Research
  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more

  • How to Improve Call Quality

    Business success is heavily dependent upon its employees’ ability to communicate. Luckily, Voice over Internet Protocol (VoIP) technology gives companies a communicative advantage. more

  • IP Phone System Providers Comparison Guide

    To help B2B companies start 2017 off on the right foot, we compiled a list of over 40 IP phone vendors. In one, easy-to-reference location, we’ve neatly outlined the information you need. more

Related Articles