Verint Systems Granted U.S. Patent on Call Center IP Recording

Updated: January 07, 2011

MELVILLE, N.Y. --(Business Wire)--Verint Systems Inc. (NASDAQ: VRNT) today announced that the United States Patent and Trademark Office (PTO) has granted an industry-defining patent (U.S. Patent No. RE41,608) to the company in the area of data packet-e.g., Voice over Internet Protocol (VoIP or IP)-recording. This patent significantly strengthens Verint's industry-leading patent portfolio, further reinforcing its position as the leader in IP recording in contact center and enterprise customer service environments, along with its impact in mission-critical public safety operations environments.

Verint has a long history of deploying IP-specific solutions to customers worldwide, and as a result, has amassed extensive experience in recording in IP environments. Proven, field-tested solutions in the most demanding and mission-critical environments have further reinforced the company's strength in this area.

The new "System and Method to Acquire Audio Data Packets for Recording and Analysis" patent, originally filed in 1996, covers methods and systems for recording and analyzing audio data packets, e.g., VoIP/IP data packets. Covering IP recording using passive, active and forwarding technologies, it serves to further enhance Verint's lead.

"We believe IP is becoming the defacto standard as organizations migrate and retire their legacy circuit-switched networks in favor of the extensive advantages inherent in IP-based systems. As such, we are very pleased to have been granted this key foundational patent that demonstrates Verint's ongoing focus and commitment to leading the call center market with innovative solutions that deliver tangible business value," says Dan Bodner, president and CEO, Verint Systems.

Verint's flexible, patent-protected Impact 360® Recording solution enables organizations of all sizes to reliably capture, index, archive and retrieve customer/caller voice and data interactions in IP, traditional time-division multiplex (TDM) and mixed telephony evironments. The software transparently records, and then easily searches and replays contacts regardless of where they were recorded within the enterprise, including across multiple sites. Designed to support organizations in compliance, sales verification and quality management, Impact 360 Recording enables a focused approach to meeting company, industry and regulatory requirements; increasing operational effectiveness; reducing liabilities; and heightening service quality.

This patent covering IP recording follows on recent announcements issued by the company about a number of key patent grants. Among these are its patent covering recording as a network service, and its PCI (News - Alert)-related patent in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard.

These, along with the aggregate of Verint's worldwide patents and applications, demonstrate the breadth and depth of the company's patent portfolio, its investment in technology innovation, and the protection of its intellectual property for the benefit of customers, partners and shareholders.

About Verint Systems Inc.

Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 80 percent of the Fortune 100-use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT." Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements, including the risk that there can be no assurance that patents we have been issued will be sufficiently broad to protect our technologies, products, or services and that our intellectual property rights may be invalidated, designed around, or challenged. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

Featured Research
  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more

  • How to Improve Call Quality

    Business success is heavily dependent upon its employees’ ability to communicate. Luckily, Voice over Internet Protocol (VoIP) technology gives companies a communicative advantage. more

Related Articles