PR Log (Press Release) – Dec 04, 2009 – DoubleHorn Communications (www.doublehorncommunications.com) announced today significant technological advances in its telecommunications solutions, which allow it to operate seamlessly with the hardware of other vendors, such as Toshiba Strata, Panasonic, Nortel Norstar, Avaya, and Digium.
“While many companies have welcomed our hosted solution as a convenient and cost-effective way to communicate both internally and externally, there remains a significant opportunity to migrate customers who maintain legacy PBX, KTS and contact center systems to a lower operational cost solution,” said Ken Ryon, VP Engineering of DoubleHorn. “As a customer-centric organization, we believe it is important to meet the needs of ALL of our potential customers. Embracing interoperability of premise-based PBX and Key Telephone Systems is yet another way to accomplish that.”
Ryon does not have to convince two Texas-based businesses -- Epic Merchant Energy or Kids R Kids Cedar Park (TX) – of the benefits of interoperability.
Epic Merchant Energy, a financial trading and power marketing firm in Houston, was tired of the unreliable service they were getting from another provider when they enlisted a business communications consultant for help last summer.
“There were numerous issues we were having with the provider, like dropped calls, or the phone lines going down,” said Terrence Hayes, Epic’s Infrastructure Manager. “Our communications consultant recommended DoubleHorn to us. In August, DoubleHorn began managing the T-1, which connects to an Adtran box, then a Norstar telephone system. The experience has been flawless.”
Unlike Epic, Kids R Kids Cedar Park (TX) was starting fresh with its business, with no previous provider. A franchise operation in the day care space, it needed a technology partner that could interphase with a telephone, computer and video monitoring system.
“DoubleHorn was the ideal partner for us,” said Owner Patrick Murphey. “They came in and immediately had a plan to get us up and running. DoubleHorn was extremely flexible, in making requested changes on the fly, for example. They have been terrific to work with.”
Ryon noted that the experience of the customers stems from the fact that DoubleHorn has a strong customer base of hundreds of small and medium-sized businesses across Texas.
“Our technologists have first-hand experience working with virtually every piece of equipment in the telecommunications industry;” said Ryon. “We are able to apply that knowledge to create a solution that works, allowing the business owner to focus more on sustaining and growing their business, rather than worrying about the reliability of their telecommunications system.”
Austin, Texas-based DoubleHorn Communications specializes in providing Small Business Communications services to Dallas, Ft. Worth, Austin, San Antonio, Houston, and their surrounding areas, services such as: Hosted VoIP, High Speed Internet, Metro Ethernet, Data Backup and Recovery, Email, Collaboration and SIP Trunking. DoubleHorn includes all customer premise equipment at no cost, considering equipment as part of the Managed Service offering. DoubleHorn’s service bundles provide the perfect Small Business Communication solutions and are fully interoperable with leading IP equipment manufacturers, such as: Polycom, Adtran, Cisco, Digium, and Linksys to name a few.
You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...