DoubleHorn Communications Announces Integrated SIP Trunking

Includes Legacy PBX and Key Telephone Systems

Updated: January 07, 2011

PR Log (Press Release) – Dec 04, 2009 – DoubleHorn Communications (www.doublehorncommunications.com) announced today significant technological advances in its telecommunications solutions, which allow it to operate seamlessly with the hardware of other vendors, such as Toshiba Strata, Panasonic, Nortel Norstar, Avaya, and Digium.

“While many companies have welcomed our hosted solution as a convenient and cost-effective way to communicate both internally and externally, there remains a significant opportunity to migrate customers who maintain legacy PBX, KTS and contact center systems to a lower operational cost solution,” said Ken Ryon, VP Engineering of DoubleHorn. “As a customer-centric organization, we believe it is important to meet the needs of ALL of our potential customers. Embracing interoperability of premise-based PBX and Key Telephone Systems is yet another way to accomplish that.”
Ryon does not have to convince two Texas-based businesses -- Epic Merchant Energy or Kids R Kids Cedar Park (TX) – of the benefits of interoperability.

Epic Merchant Energy, a financial trading and power marketing firm in Houston, was tired of the unreliable service they were getting from another provider when they enlisted a business communications consultant for help last summer.

“There were numerous issues we were having with the provider, like dropped calls, or the phone lines going down,” said Terrence Hayes, Epic’s Infrastructure Manager. “Our communications consultant recommended DoubleHorn to us. In August, DoubleHorn began managing the T-1, which connects to an Adtran box, then a Norstar telephone system. The experience has been flawless.”

Unlike Epic, Kids R Kids Cedar Park (TX) was starting fresh with its business, with no previous provider. A franchise operation in the day care space, it needed a technology partner that could interphase with a telephone, computer and video monitoring system.

“DoubleHorn was the ideal partner for us,” said Owner Patrick Murphey. “They came in and immediately had a plan to get us up and running. DoubleHorn was extremely flexible, in making requested changes on the fly, for example. They have been terrific to work with.”

Ryon noted that the experience of the customers stems from the fact that DoubleHorn has a strong customer base of hundreds of small and medium-sized businesses across Texas.

“Our technologists have first-hand experience working with virtually every piece of equipment in the telecommunications industry;” said Ryon. “We are able to apply that knowledge to create a solution that works, allowing the business owner to focus more on sustaining and growing their business, rather than worrying about the reliability of their telecommunications system.”

About DoubleHorn Communications

Austin, Texas-based DoubleHorn Communications specializes in providing Small Business Communications services to Dallas, Ft. Worth, Austin, San Antonio, Houston, and their surrounding areas, services such as: Hosted VoIP, High Speed Internet, Metro Ethernet, Data Backup and Recovery, Email, Collaboration and SIP Trunking. DoubleHorn includes all customer premise equipment at no cost, considering equipment as part of the Managed Service offering. DoubleHorn’s service bundles provide the perfect Small Business Communication solutions and are fully interoperable with leading IP equipment manufacturers, such as: Polycom, Adtran, Cisco, Digium, and Linksys to name a few.

Featured Research
  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • The Best Business Phone Systems in 2017

    71% of people say they are more creative of people when they are able to collaborate on teams. Collaboration is essential to business success and has never been more impactful than today. As the number of conversations outside of face-to-face meetings and travel increases, it is important for you to invest in a phone system that will allow your business to flourish. more

  • The Future of VoIP Security

    Looking to invest in a VoIP system? With the fantastic strides that have occurred in communication technology one thing to keep in mind is there has also been an increase in concerns surrounding security. As an example of this, in the third quarter of 2016 alone, there were over 18 million malware samples captured. more

  • Impressive VoIP Features for Business Growth

    Great communication is an important building block of business success. Let this sink in, through a simple internet connection, you can connect with people around the globe, from where you are at that moment. All of this is possible with a VoIP phone system, and if you don't have one you should be seriously be considering getting one. more

  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more

Related Articles