APEX, N.C.--(BUSINESS WIRE)--VoIP provider FeatureTel, which offers managed, hosted VoIP business telephone service over private networks, was named “Small Business of the Year” by the Apex Chamber of Commerce this week at its annual awards ceremony.
“Excellent customer service is one of the highest priorities we impress upon our team, whether they are customizing a service package, conducting hands-on training or providing technical support. You’ve got to walk the talk. We do, and our customers know that.”
The award recognized FeatureTel for its “exceptional support of the community.” From the very inception of the business, FeatureTel chose Apex as its corporate headquarters. With each of its three moves to accommodate growth during the past seven years, the company again chose Apex as its corporate home.
“We are extremely grateful to the Apex Chamber for this honor,” said FeatureTel Founder & CEO Paul Levering. “They offer tremendous support and opportunities for businesses in this community. As FeatureTel continues to grow, we look forward to contributing even more to the growth the Apex business community as well as to the greater Apex community.”
During the awards ceremony, FeatureTel also was recognized for its philanthropic endeavors, as well as for its acute focus on superior customer service -- a primary reason behind the fact that 95 percent of its new business is generated by customer referrals.
“Our motto is to be ‘Smart & Helpful,’ ” Levering explained. “Excellent customer service is one of the highest priorities we impress upon our team, whether they are customizing a service package, conducting hands-on training or providing technical support. You’ve got to walk the talk. We do, and our customers know that.”
Founded in 2003 in Apex, N.C., FeatureTel is a fully managed and Hosted VoIP, voice and data communications service company, providing businesses across the Carolinas with a cost-effective, feature-rich alternative to traditional voice communication solutions. Eliminating the need for investment in a telephone system, FeatureTel customizes voice, Internet and data solutions delivered to a wide range of clients over private networks. FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission, has been recognized as a Top 25 Phone Service Provider by the American Cities Network of Business Journals for each of the past four years, and was named to the 2010 Inc. 5000 ranking of the nation's fastest-growing private companies. 919-459-2300. info@FeatureTel.com
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...