On August 17, 2011, Ooma, a prominent Palo Alto-based VoIP provider, experienced a major power outage at their data center and a sudden increase in internet traffic levels at their official website at the same time.
Ooma released a short public statement about the matter on their company blog. They stated, “Ooma service was interrupted around 5:40 a.m. Pacific time today and our company’s corporate website was shut down by a “Denial of Service” attack minutes later, making it impossible to use the site to communicate with customers. The phone network and corporate site operate independently, but Ooma engineers are trying to determine if the shutdowns were somehow related.”
The company investigated the matter, and discovered that the extremely high level of internet traffic was not due to a Denial of Service (DOS) attack from malicious individuals, but the large number of customers who were trying to contact the company about the unexpected interruption of client services.
Ooma apologized for the shutdown and confusion in a later blog post, and noted that the disruption of VoIP service was a rare occurrence for the company. They also mentioned that they were creating a contingency plan so that the situation does not repeat in the future.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...