On August 17, 2011, Ooma, a prominent Palo Alto-based VoIP provider, experienced a major power outage at their data center and a sudden increase in internet traffic levels at their official website at the same time.
Ooma released a short public statement about the matter on their company blog. They stated, “Ooma service was interrupted around 5:40 a.m. Pacific time today and our company’s corporate website was shut down by a “Denial of Service” attack minutes later, making it impossible to use the site to communicate with customers. The phone network and corporate site operate independently, but Ooma engineers are trying to determine if the shutdowns were somehow related.”
The company investigated the matter, and discovered that the extremely high level of internet traffic was not due to a Denial of Service (DOS) attack from malicious individuals, but the large number of customers who were trying to contact the company about the unexpected interruption of client services.
Ooma apologized for the shutdown and confusion in a later blog post, and noted that the disruption of VoIP service was a rare occurrence for the company. They also mentioned that they were creating a contingency plan so that the situation does not repeat in the future.
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