Ooma Outage Yesterday

By Neil Zawacki
Updated: September 21, 2011

Ooma Outage Yesterday

On August 17, 2011, Ooma, a prominent Palo Alto-based VoIP provider, experienced a major power outage at their data center and a sudden increase in internet traffic levels at their official website at the same time.

Ooma released a short public statement about the matter on their company blog. They stated, “Ooma service was interrupted around 5:40 a.m. Pacific time today and our company’s corporate website was shut down by a “Denial of Service” attack minutes later, making it impossible to use the site to communicate with customers. The phone network and corporate site operate independently, but Ooma engineers are trying to determine if the shutdowns were somehow related.”

The company investigated the matter, and discovered that the extremely high level of internet traffic was not due to a Denial of Service (DOS) attack from malicious individuals, but the large number of customers who were trying to contact the company about the unexpected interruption of client services.

Ooma apologized for the shutdown and confusion in a later blog post, and noted that the disruption of VoIP service was a rare occurrence for the company. They also mentioned that they were creating a contingency plan so that the situation does not repeat in the future.

Featured Research
  • The Business Case for Updating an Aging Phone System

    You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more

  • [Infographic] 15 Questions to Ask When Selecting a VoIP Provider

    Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more

  • 2017 Business VoIP Buyer's Guide

    In 2017, more business will transition to a VoIP phone system. If you are among them—or if you’ll be upgrading an existing VoIP system—you need to learn about the latest technologies and market trends. more

  • 2017 Business VoIP Trends

    VoIP and UC (Unified Communications) technology is advancing all of the time. In order to reap the many business benefits of VoIP, you need to learn about industry trends, including text messaging, WebRTC, Unified Communications as a Service, and more. more

  • The New 2016 IP Phone System Comparison Guide

    Choosing VoIP over traditional solutions makes sense for your business and your budget. But choosing the best VoIP solution isn't always easy. Our guide is an essential road map in your search for the best VoIP solution for your business. more

Related Articles