Infonetics Research: PBX market continues its slow

Steady recovery in 3Q11, up 5.5%

By Neil Zawacki
Updated: November 30, 2011

On November 28, 2011, Infonetics Research, a prominent market research firm located in Campbell, California, published a series of excerpts from its quarterly Enterprise Unified Communication, VoIP, and TDM report.

The market share report excerpts noted that the global revenue for PBX/KTS phone systems had increased by 5.5% during the third quarter of 2011. The global PBX market was also up 6.6% through this same time period. The standout region was EMEA, which experienced a 11.0% sequential growth for its PBX revenue.

The excerpts also indicated that businesses are continuing to switch over to IP-based phone systems. Hybrid IP PBXs are the most popular and consist of almost 2/3 of global revenue. Pure IP PBX also showed some growth in the market, while TBM PBXs continued a generally consistent decline.

Diane Myers, the directing analyst for VoIP and IMA at Infonetics Research, commented briefly on contents of the report. She stated, “For the fourth straight quarter, Avaya leads the highly competitive PBX market, with about a quarter of the world’s PBX revenue in 3Q11. Avaya is holding onto its revenue lead with steady shipments and healthy ASPs due to continued increases in IP endpoint sales. Cisco is a close second, posting sequential and year-over-year revenue increases in 3Q11.”

Other companies addressed by the market share report include Aastra, AudioCodes, Alcatel-Lucent, Dialogic, D-Link, HP, IBM, Microsoft, Mitel, NEC, NET/Quintum, Samsung, ShoreTel, Siemens, Toshiba, and Vertical.