Infonetics Research: PBX market continues its slow

Steady recovery in 3Q11, up 5.5%

By Neil Zawacki
Updated: November 30, 2011

Infonetics Research: PBX market continues its slow

On November 28, 2011, Infonetics Research, a prominent market research firm located in Campbell, California, published a series of excerpts from its quarterly Enterprise Unified Communication, VoIP, and TDM report.

The market share report excerpts noted that the global revenue for PBX/KTS phone systems had increased by 5.5% during the third quarter of 2011. The global PBX market was also up 6.6% through this same time period. The standout region was EMEA, which experienced a 11.0% sequential growth for its PBX revenue.

The excerpts also indicated that businesses are continuing to switch over to IP-based phone systems. Hybrid IP PBXs are the most popular and consist of almost 2/3 of global revenue. Pure IP PBX also showed some growth in the market, while TBM PBXs continued a generally consistent decline.

Diane Myers, the directing analyst for VoIP and IMA at Infonetics Research, commented briefly on contents of the report. She stated, “For the fourth straight quarter, Avaya leads the highly competitive PBX market, with about a quarter of the world’s PBX revenue in 3Q11. Avaya is holding onto its revenue lead with steady shipments and healthy ASPs due to continued increases in IP endpoint sales. Cisco is a close second, posting sequential and year-over-year revenue increases in 3Q11.”

Other companies addressed by the market share report include Aastra, AudioCodes, Alcatel-Lucent, Dialogic, D-Link, HP, IBM, Microsoft, Mitel, NEC, NET/Quintum, Samsung, ShoreTel, Siemens, Toshiba, and Vertical.

Featured Research
  • Unnecessary VoIP Features that Drive up Costs

    These days, few communication tools rival VoIP systems in the ways of workplace efficiency. From improved voicemail to email integration, VoIP products make businesses run smoothly. more

  • Why Your Educational Institution Needs to Implement VoIP

    VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more

  • Is Your Phone System Meeting the Needs of Your Workforce?

    When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more

  • Why are Companies Still Using PBX?

    For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more

  • Top 15 Reasons You Should Upgrade to VoIP

    While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more

Related Articles