ShoreTel solutions given highest possible rating

By Neil Zawacki
Updated: August 02, 2011

ShoreTel solutions given highest possible rating

On August 2nd, 2011, ShoreTel announced that the ShoreTel Unified Communication solution for SMB Offerings had been given a “Strong Positive” rating in the Gartner report titled “MarketScope for Unified Communications for the SMB Market, North America.”

The Strong Positive Rating is the highest possible rating that a business can receive from the market report. It indicates that the company is considered a provider of strategic products, services or solutions and that customers are expected to continue with planned investments. It also indicates that most potential customers view the vendor as a strong choice for strategic investments.

Other possible ratings from Gartner’s MarketScope include Positive (‘demonstrates strength in specific areas’), Promising (‘Shows potential in specific areas’), Caution (‘Faces challenges in one or more areas’), and Strong Negative (‘Has difficulty responding to problems in multiple areas’).

Peter Blackmore, the CEO of ShoreTel, spoke briefly about the achievement. He stated “We believe receiving Gartner’s highest rating possible, ‘Strong Postive,’ confirms our position in the market and our commitment to providing low total cost of ownership and continuously improving customer satisfaction that meet the unique challenges of SMB businesses.”

Gartner’s MarketScope is a prominent publication that offers assistance for users who have deployed or who are in the process of deploying products and services. The focus of this report was the premises-based (and infrastructure-based) and UC market for SMBs, which it defines as a company that has between 20 and 499 employees.

Featured Research
  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more

  • Phone System Showdown

    When it comes time to select your new phone system, one of the biggest questions that you will face is whether to go with the hot, new VoIP system or the steady and secure PBX network. There are pros and cons to each of these phone systems, and before making any purchase we highly suggest that you take the time to download and read our latest guide: Phone System Showdown: VoIP vs. PBX. more

  • Signals Your Company is Ready For Unified Communications

    Efficient and effective business collaboration is essential to company success and as you grow your business, you'll discover all the different communication methods that you NEED to stay connected with partners and customers. Implementing a Unified Communications (UC) system can save your company upwards of $920,000 a year due to increased efficiency amongst company employees. more

  • Phone System Implementation Expectations

    Providers would have you believe that implementing a new phone system is as easy as counting to three. However, while the process may not be difficult, there are steps that need to be taken to ensure that your new VoIP system is installed and implemented smoothly. Luckily, the challenges associated with upgrading your system tend to be fairly predictable. Most businesses run into the same set of problems that many others have faced before them, meaning avoiding or overcoming them is as easy as preparing ahead of time. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

Related Articles