On August 2nd, 2011, ShoreTel announced that the ShoreTel Unified Communication solution for SMB Offerings had been given a “Strong Positive” rating in the Gartner report titled “MarketScope for Unified Communications for the SMB Market, North America.”
The Strong Positive Rating is the highest possible rating that a business can receive from the market report. It indicates that the company is considered a provider of strategic products, services or solutions and that customers are expected to continue with planned investments. It also indicates that most potential customers view the vendor as a strong choice for strategic investments.
Other possible ratings from Gartner’s MarketScope include Positive (‘demonstrates strength in specific areas’), Promising (‘Shows potential in specific areas’), Caution (‘Faces challenges in one or more areas’), and Strong Negative (‘Has difficulty responding to problems in multiple areas’).
Peter Blackmore, the CEO of ShoreTel, spoke briefly about the achievement. He stated “We believe receiving Gartner’s highest rating possible, ‘Strong Postive,’ confirms our position in the market and our commitment to providing low total cost of ownership and continuously improving customer satisfaction that meet the unique challenges of SMB businesses.”
Gartner’s MarketScope is a prominent publication that offers assistance for users who have deployed or who are in the process of deploying products and services. The focus of this report was the premises-based (and infrastructure-based) and UC market for SMBs, which it defines as a company that has between 20 and 499 employees.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...