ShoreTel solutions given highest possible rating

By Neil Zawacki
Updated: August 02, 2011

ShoreTel solutions given highest possible rating

On August 2nd, 2011, ShoreTel announced that the ShoreTel Unified Communication solution for SMB Offerings had been given a “Strong Positive” rating in the Gartner report titled “MarketScope for Unified Communications for the SMB Market, North America.”

The Strong Positive Rating is the highest possible rating that a business can receive from the market report. It indicates that the company is considered a provider of strategic products, services or solutions and that customers are expected to continue with planned investments. It also indicates that most potential customers view the vendor as a strong choice for strategic investments.

Other possible ratings from Gartner’s MarketScope include Positive (‘demonstrates strength in specific areas’), Promising (‘Shows potential in specific areas’), Caution (‘Faces challenges in one or more areas’), and Strong Negative (‘Has difficulty responding to problems in multiple areas’).

Peter Blackmore, the CEO of ShoreTel, spoke briefly about the achievement. He stated “We believe receiving Gartner’s highest rating possible, ‘Strong Postive,’ confirms our position in the market and our commitment to providing low total cost of ownership and continuously improving customer satisfaction that meet the unique challenges of SMB businesses.”

Gartner’s MarketScope is a prominent publication that offers assistance for users who have deployed or who are in the process of deploying products and services. The focus of this report was the premises-based (and infrastructure-based) and UC market for SMBs, which it defines as a company that has between 20 and 499 employees.

Featured Research
  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more

  • The New 2017 Phone Systems Comparison Guide

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more

  • 8 Common Pain Points UC Eliminates

    Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more

Related Articles