Verba Launches Contact Center Quality Suite

By Sheila Shanker
Updated: March 02, 2011

Verba Technologies launched its new contact quality system, the Verba Performance and Quality Management, at the Cisco Live London in February, 2010. Verba Technologies is a leader in call recording solutions for unified communication platforms.

The Verba Performance and Quliaty Management monitors, records, evaluates, scores and reports on contact centers, increasing productivity and continuously improving customer experience. This new system is the result of Verba’s work with industry professionals, such as scientists and mathematicians in its quest for a statistically correct approach to random call selections.

Contact centers can set up questionnaires to measure customer satisfaction with a focus on their business goals. With this new Verba product, a client can measure the quality of the process and make changes as needed. It’s an add-on to the Verba Recording System, which supports voice, telepresence and video devices.

The Performance and Quality Management is a tool that effectively monitors call centers, offering features, such as an evaluation and scoring module, integrated silent monitoring, screen capture and a web dashboard with over 50 report templates.

If you’re interested in learning more about this product, you can visit Veba is offering this new quality management program for free for three months, so that you can experience the value of the system with no risks.

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