VoIP for Business is Here to Stay

By Jerry Olsen
Updated: August 11, 2011

A recent report titled, “Business Spending by Size of Business an Vertical, 2010 – 2015: Business IP/VoIP Communication Services, said that the growth of VoIP usage among small businesses is “unstoppable.”

In the report, In-Stat claims that the amount that small businesses (of one to four employees) spend on broadband IP telephony use Voice over Internet Protocol (VoIP) will increase by 83% between 2010 and 2015.

The growth percentages in the report may seem quite high at first, but you have to keep in mind that it deals relatively small numbers (i.e., small businesses of one to four employees). In addition, when you break the numbers down, the average growth rate per year is about 16.6%, which seems very conservative at first.

It’s probably safe to say that the number of VoIP users from small businesses will be much higher over the next five years. In his response to the In-Stat report, Joe Maloff, Chief Consultant for Maloff NetResults, predicts that the rate of growth for business VoIP services in the U.S. for 2 to 20 employees between 2010 and 2015 will more than double. Maloff says that when it comes to evaluating research reports, one should consider the methodology, assumptions, and parameters that have gone into the work.

All things considered, it looks like VoIP technology for small business is here to stay—at least for the next five years. As more small businesses continue to realize the savings from this fairly new technology, the number of VoIP users will continue to grow.

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