Leading provider of voice and data communication solutions West Corporation has recently acquired Smoothstone for $120 million—an acquisition that will finalize mid 2011. Smoothstone develops IP telephony solutions in the form of cloud-based unified communications. Their software-as-a-service model will breathe new life into West, bringing West a new toolset and portfolio of cloud-based technologies, including Smoothstone's popular tool InterCall.
“By leveraging Smoothstone’s unique solution portfolio and the benefits of the cloud-based services delivery model, our clients will be able to focus on business initiatives that help drive their competitive advantage rather than on evolving IT infrastructure,” said Todd Strubbe, president of operations for West’s Unified Communications department.
Smoothstone's ability to migrate customers quickly and efficiently to new unified IP communications will be a huge addition to West and West's customers. West's new acquisition will add to their portfolio talent with expertise migrating customers from legacy infrastructure to cutting-edge technology, including MPLS networks VoIP services, Unified Messaging, mobile integration, Unified threat Management, and advanced contact center solutions.
Smoothstone's portfolio, which includes InterCall, will continue to run as-is for their current customers, and West will begin offering their new breadth of services to existing and new clients.
“West’s commitment to the high-growth unified communications industry is clearly demonstrated with this and our other recent acquisitions in the space,” said Tom Barker, CEO for West Corp. “West now claims a leadership position in unified communications with a broad, unique and reliable set of products. By leveraging the InterCall global distribution model with our long-term client relationships, West’s opportunity for growth is improved as a result of these acquisitions.”
Does your small or medium-size business need a new phone system? Then you're in luck! Our new, updated comparison guide helps you cut through superfluous information and narrow down your list of solution providers. Get the latest data on phone system features, pricing, and performance metrics in an easy-to-use format. more
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...