Leading provider of voice and data communication solutions West Corporation has recently acquired Smoothstone for $120 million—an acquisition that will finalize mid 2011. Smoothstone develops IP telephony solutions in the form of cloud-based unified communications. Their software-as-a-service model will breathe new life into West, bringing West a new toolset and portfolio of cloud-based technologies, including Smoothstone's popular tool InterCall.
“By leveraging Smoothstone’s unique solution portfolio and the benefits of the cloud-based services delivery model, our clients will be able to focus on business initiatives that help drive their competitive advantage rather than on evolving IT infrastructure,” said Todd Strubbe, president of operations for West’s Unified Communications department.
Smoothstone's ability to migrate customers quickly and efficiently to new unified IP communications will be a huge addition to West and West's customers. West's new acquisition will add to their portfolio talent with expertise migrating customers from legacy infrastructure to cutting-edge technology, including MPLS networks VoIP services, Unified Messaging, mobile integration, Unified threat Management, and advanced contact center solutions.
Smoothstone's portfolio, which includes InterCall, will continue to run as-is for their current customers, and West will begin offering their new breadth of services to existing and new clients.
“West’s commitment to the high-growth unified communications industry is clearly demonstrated with this and our other recent acquisitions in the space,” said Tom Barker, CEO for West Corp. “West now claims a leadership position in unified communications with a broad, unique and reliable set of products. By leveraging the InterCall global distribution model with our long-term client relationships, West’s opportunity for growth is improved as a result of these acquisitions.”
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Signing up with a VoIP provider is a major business decision that will affect your internal communications, customer service, and communications with business partners. The decision can be a difficult one; choosing the wrong VoIP provider can cost a business hundreds of thousands of dollars. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...