West Corporation to Acquire Smoothstone IP Communications

By Robin Wilding
Updated: April 29, 2011

West Corporation to Acquire Smoothstone IP Communications

Leading provider of voice and data communication solutions West Corporation has recently acquired Smoothstone for $120 million—an acquisition that will finalize mid 2011. Smoothstone develops IP telephony solutions in the form of cloud-based unified communications. Their software-as-a-service model will breathe new life into West, bringing West a new toolset and portfolio of cloud-based technologies, including Smoothstone's popular tool InterCall.

“By leveraging Smoothstone’s unique solution portfolio and the benefits of the cloud-based services delivery model, our clients will be able to focus on business initiatives that help drive their competitive advantage rather than on evolving IT infrastructure,” said Todd Strubbe, president of operations for West’s Unified Communications department.

Smoothstone's ability to migrate customers quickly and efficiently to new unified IP communications will be a huge addition to West and West's customers. West's new acquisition will add to their portfolio talent with expertise migrating customers from legacy infrastructure to cutting-edge technology, including MPLS networks VoIP services, Unified Messaging, mobile integration, Unified threat Management, and advanced contact center solutions.

Smoothstone's portfolio, which includes InterCall, will continue to run as-is for their current customers, and West will begin offering their new breadth of services to existing and new clients.

“West’s commitment to the high-growth unified communications industry is clearly demonstrated with this and our other recent acquisitions in the space,” said Tom Barker, CEO for West Corp. “West now claims a leadership position in unified communications with a broad, unique and reliable set of products. By leveraging the InterCall global distribution model with our long-term client relationships, West’s opportunity for growth is improved as a result of these acquisitions.” 

Featured Research
  • How VoIP is Transforming the Healthcare Industry

    The healthcare industry, like many industries, is in the midst of an era of rising costs and an ever increasing pressure to drive down expenses. Now, what if we were to tell you that there was a simple solution to these problems? The answer is VoIP. And to make it sweeter, it allows for your hospital staff to utilize modern mobile devices as resources instead of antiquated phone systems. more

  • [Infographic] 8 Common Pain Points UC Eliminates

    Every company has moments of frustration, it is when these moments become extended periods of inefficiency, or pain points, where we start to see loss in productivity and employee morale. What truly sets a successful business apart from those of its competitors, is how they take these pain points and use them as opportunities to improve upon procedures and systems to eliminate pain points and move beyond what was the status quo. more

  • Go VoIP and Go Green

    You may be looking to switch to VoIP because of the cost benefits that it will bring your company, but did you know that it is also FAR BETTER than traditional phone systems for the environment as well? With environmental impact being at the forefront of both consumer and business minds, it is essential that business decisions are made now based on economic AND ecological impact. more

  • eGuide: Comparing UC Vendors

    Changing your company’s business communications solution is an investment in time and money that will touch everyone in your organization. A successful unified communications (UC) deployment should streamline everyone’s work flow, simplify IT operations and deliver a lowered total cost of operations. Your company deserves nothing less. more

  • Getting More from Your VoIP System

    Too many businesses fall into the trap of setting up their VoIP as a "plug and play" and getting to work. However, we have found that this thinking only leads to businesses failing to get the most out of their VoIP experience. We have put together an in-depth guide that will walk you through 15 easy steps to get more out of your system. more

Related Articles