Best Practices for Contact Center Quality Assurance

Monitoring Agents and Evaluating Calls

A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help …

With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts:

• Phone Support
• Social Media
• Live Chat
• Email

So, with the above in mind, is your business’ contact center helping or hurting your cause?


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