Best Practices for Contact Center Quality Assurance
Monitoring Agents and Evaluating Calls
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help …
With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts:
• Phone Support
• Social Media
• Live Chat
So, with the above in mind, is your business’ contact center helping or hurting your cause?