How Workforce Optimization Reduces Agent Attrition

Solving the Call Center Turnover Problem

The average turnover rate for contact centers is two times greater than it is across all industries.

This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it. Workforce optimization represents the best route to achieving this and will help you maintain more of your top-performing agents.

To understand the causes of agent attrition and how workforce optimization will help you decrease your turnover rate, read our latest paper. 


Whitepaper
jpeg

Please fill in the information below to access this resource:

By submitting your information to Compare Business Products you agree to receive communications from Compare Business Products and its partners. Please see our Privacy Policy for more information.

Yes, I wish to receive communications