Four ways to avoid the mistakes companies make when using home agents to staff a virtual call center.
Cut costs and improve service with a virtual call center.
Make sure your technology is ready to handle VoIP before going all in.
Voice-enabled apps and mashups are turning up in all kinds of new business settings.
A new report predicts there will be a shift to VoIP over 3G wireless in 2008. Expect bold new options for carriers and users.
8 issues of combining IP and traditional telephony that keep voice calls from being clear.
Suppress background noise to improve call quality on a variety of VoIP and VoIM systems.
The newest cheap, cheaper and cheapest ways to use VoIP.
The good and bad news for VoIP customers, developers and service providers.
WiFi vs. WiMax