How good is your call center and what areas need improvement? Here are the metrics you need to find what works.
LiveVox hosted dialer helps collection agencies cope with rapid changes.
For call centers and sales-force automation, VoIP-CRM integration can boost sales and improve accountability.
VoIP providers take differing approaches to providing cheap overseas calling.
Lack of calendar and contact synchronization major stumbling block for enterprise rollouts
There are three main ways to get VoIP here's which one is right for your business.
The software giant is laying out a strategy that it hopes will make it the king of small-business VoIP.
SS8 compiles guide, exposes misconceptions about global lawful intercept practices.
What you need to know about Asterisk and how it can benefit your business.
What you need to know about IP Phones and how they can benefit your business.