8x8 Adds Support for NetSuite and ACT to Virtual Office Solution

By Neil Zawacki
Updated: April 20, 2011

8x8 Adds Support for NetSuite and ACT to Virtual Office Solution

8x8, Inc. just announced that their 8x8 Virtual Office service will now support the NetSuite and ACT software platforms. These two plugins should improve the overall efficiency of the business phone service and add a new degree of functionality to the contact management database.

After the plugins are installed, companies will be able to make and receive phone calls from their contact records. Outgoing calls can be made by opening a specific contact record in the database and double-clicking on the phone number. This will prompt their phone to ring and the call to begin. Incoming calls will set off a pop-up message that includes the person’s contact record if they are part of the CRM database and general contact details about the caller if they are not.

The NetSuite and ACT plugins are completely free to 8x8 Virtual Office customers. They can be obtained from 8x8’s website by going to the Business Support section and selecting Downloads. The two plugins can then be found by then scrolling down the screen. You can also acquire a User’s Guide and see upgrade notes that provide additional information.

8x8, Inc. is a technology company that specializes in developing high quality voice and video solutions for businesses of any size. They are one of the major VoIP providers in the United States and have more than 23,000 businesses in their customer base. They also offer an assortment of cloud-based computing services to the public.
 

Featured Research
  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

Related Articles