Resource Center

Will Artificial Intelligence Replace Accountants?

Published February 17, 2020
AI has many budding advantages for business automation, data analysis, and Natural Language Processing (NLP), and is quickly making mainstream movement in business software innovations. Accounting software is certainly no exception to the growing list of solutions that are embracing the robust capabilities of AI, particularly when it comes to mass data analysis and automation. This whitepaper demonstrates the impact of cloud accounting software, explores the role of AI and automation in accounting, examines the innovations and challenges AI is introducing to accounting processes and professions, and shares insight and predictions about how AI will impact the role of accountants in the future.

Will Customer Experience Make or Break Your Business in 2020?

Published January 29, 2020
In 2020, customer experience is going to an area of heavy focus and investment for companies who want to compete effectively with a distinguished, customer-centered brand. Our new whitepaper showcases how this will be a year of experience-driven business decisions and investments, explains the important link between contact center software and customer experience, and highlights some of the best cloud-based contact center features you can use to make your business more customer-centric and successful this year.

Cloud Communication Platforms

Published January 21, 2020
The promising all-in-one communication platform trend (led by VoIP industry pioneers) is creating full-spectrum communication toolkits in the cloud that give companies everything they need for both internal and external collaborations in one fully integrated system. Our new whitepaper explores the rise of cloud communication platforms, explains how Unified Communications and cloud communication platforms differ, identifies industry pioneers leading the cloud communication platform innovation, and provides tips for choosing the best communication and collaboration tools for your business.

The Value of a True Cloud ERP Platform for Manufacturing Companies

Published January 21, 2020

Unifying Financials and Inventory

Published January 21, 2020

The Manufacturer's Guide: Six Key Strategies to Grow Your Profits

Published January 21, 2020

The Retailer's Guide: Seven Key Strategies to Grow Your Profits

Published January 21, 2020

Mind the Gap: What Different Generations Want From Retailers

Published January 21, 2020

Contact Center KPI Benchmarking Report

Published January 13, 2020

Cloud Contact Center for the Digital World – MiCloud Connect CX

Published January 13, 2020

10 Habits Sales Professionals Need to Develop

Published January 13, 2020

Notorious Data Breaches of 2019

Published January 09, 2020
Data breaches happen with incredible frequency, and often make the headlines when millions (to billions) of company records have been exposed, stolen, or used for fraudulent purposes. Our new whitepaper covers some of the biggest (and most notorious) data breaches that happened in 2019, explains the business security risks lurking in 2020, and provides some tips on what you can do to protect your business from cyber threats at the small business and enterprise levels.

CRM 2019 Year-In-Review

Published January 02, 2020
From organized client and customer data, to advanced automations and reporting, to improved lead tracking and conversions, CRM software is the business software must-have of the year. Our 2019 Year-In-Review explores all of our favorite CRM providers, features, and innovations of the year and takes a peek at the trends on the horizon in 2020.

Video Conferencing 2019 Year-In-Review

Published December 23, 2019
Video conferencing solutions are easily accessible and affordable due to advancements in cloud and mobile tools, giving businesses the opportunity to improve and personalize communications through video connections, embrace a remote workforce, and enjoy other business benefits like reduced costs. Our 2019 Year-In-Review explores all of our favorite video conferencing providers, features, and innovations of the year and takes a peek at the trends on the horizon in 2020.

ERP 2019 Year-In-Review

Published December 16, 2019
In 2019, the impact of Enterprise Resource Planning (ERP) software increased substantially and more companies than ever before are embracing ERP solutions for business organization, data insights, and sustained growth. Our ERP 2019 Year-In-Review explores all of our favorite ERP providers, features, and innovations of the year and looks ahead to the trends on the horizon for ERP in 2020.

7 Signs Your Small Business Is Ready For Contact Center Software

Published November 18, 2019
Investing in a cloud-based contact center can give your small company more control over your customer experience through centralized tools and features. But as with any other investment in your small company, timing is essential. Here are seven key signals that your small business is ready to benefit from a contact center software system.

VoIP 2019 Year-In-Review

Published November 14, 2019
2019 was a busy and profitable year in the VoIP industry marked by growing cloud system adoption, new feature roll outs, and technological innovations that all worked together to propel VoIP to the mainstream phone system technology preferred by most all companies, large and small. Our VoIP 2019 Year-In-Review explores all of our favorite VoIP providers, features, and innovations of the year and takes a peek at the trends on the horizon for VoIP in 2020.

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Featured Research
  • Will Artificial Intelligence Replace Accountants?

    AI has many budding advantages for business automation, data analysis, and Natural Language Processing (NLP), and is quickly making mainstream movement in business software innovations. Accounting software is certainly no exception to the growing list of solutions that are embracing the robust capabilities of AI, particularly when it comes to mass data analysis and automation. This whitepaper demonstrates the impact of cloud accounting software, explores the role of AI and automation in accounting, examines the innovations and challenges AI is introducing to accounting processes and professions, and shares insight and predictions about how AI will impact the role of accountants in the future. more

  • Will Customer Experience Make or Break Your Business in 2020?

    In 2020, customer experience is going to an area of heavy focus and investment for companies who want to compete effectively with a distinguished, customer-centered brand. Our new whitepaper showcases how this will be a year of experience-driven business decisions and investments, explains the important link between contact center software and customer experience, and highlights some of the best cloud-based contact center features you can use to make your business more customer-centric and successful this year. more

  • Cloud Communication Platforms

    The promising all-in-one communication platform trend (led by VoIP industry pioneers) is creating full-spectrum communication toolkits in the cloud that give companies everything they need for both internal and external collaborations in one fully integrated system. Our new whitepaper explores the rise of cloud communication platforms, explains how Unified Communications and cloud communication platforms differ, identifies industry pioneers leading the cloud communication platform innovation, and provides tips for choosing the best communication and collaboration tools for your business. more