Resource Center

Top 6 Business Boosting CRM Automations

Published July 30, 2018
CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well.

ERP Buzzwords

Published July 23, 2018
Business growth is undeniably embedded in all your company’s goals. As your company expands, however, you’ll need to leverage more resources to support your growth. Integrating an ERP solution too soon in your business can easily lead to increased confusion and decreased productivity. A key component of choosing and implementing an ERP system that will bring your business the best benefits is understanding the language of ERP.

2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide

Published July 20, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities. In fact, Gartner has named Genesys a leader in Contact Center Infrastructure 23 times—and counting.

Top Video Conferencing Solutions for Remote Teams

Published July 17, 2018
According to Global Workplace Analytics, over half of the U.S. workforce now holds a position that can be worked remotely at least part-time. However, this cannot be done efficiently without video conferencing which makes it possible to connect both internally and externally with business contacts in a more meaningful way.

7 Business Phone Systems Trends to Watch in 2018

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

7 Business Phone Systems Trends to Watch in 20182

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

Your PBX Is Killing Your Business

Published June 29, 2018
Your traditional PBX has served you well. In all likelihood, it's already paid for. However, it may be far riskier to stay with an out-of-date and underperforming on-premises PBX. Download and read our white paper to learn why you need to leave your aging PBX behind and entrusting your communications to the cloud.

How Five IT Leaders Transformed Their Enterprises with Cloud Communications

Published June 29, 2018
CIOs of midmarket and distributed enterprises are increasingly adopting cloud-based communications solutions, or Communications as a Service (CaaS), as a replacement for traditional on-premise systems. "Communications as a Service is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology and capability in the unified communications and collaboration space."

9 Ways to Justify Your Video Conferencing Investment

Published June 26, 2018
Did you know that 87% more people are using video conferencing today than they did just three years ago? Video communications have quickly risen to mainstream status, and are positioned to overtake other communication methods in business popularity.

Lavu POS

Published June 22, 2018
Lavu POS brings restaurant management systems to the next level. Lavu is your go-to POS that provides a full toolbox of solutions to keep your restaurant running smoothly, efficiently, and effectively.

13 Opportunities to Use CRM for Sales

Published June 21, 2018
CRM software was originally designed to simply track customer data, but its now being used for much more - including sales. While you’re probably already using your CRM software to assist your sales team in some capacity, we’ve found that many businesses are under-utilizing the features of their software and the data they are already collecting.

How to Set Your Contact Center Up for Success in 8 Steps

Published June 12, 2018
A contact center can only perform well if you take the time to set it up for ongoing success. If you just go through the motions and treat your contact center like an unfortunate and unavoidable expense, you aren’t going to see a good ROI - or happy customers. Fortunately, improving the performance of your contact center doesn’t have to be hard or expensive.

Break Through AI Misconceptions

Published June 11, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.

Discover the advantage of true omnichannel routing

Published June 11, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect.

Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Published June 11, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.

Forrester Report: Artificial Intelligence with the Human Touch

Published June 11, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

Defining and Using Asynchronous Messaging

Published June 11, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency.

Blended AI for Customer Experience

Published June 11, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.

Architecture spotlight: Three considerations when choosing cloud for your contact center

Published June 11, 2018
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Forrester Report: Artificial Intelligence with the Human Touch

Published June 11, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

Search Content Library
Featured Research
  • Top 6 Business Boosting CRM Automations

    CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well. more

  • ERP Buzzwords

    Business growth is undeniably embedded in all your company’s goals. As your company expands, however, you’ll need to leverage more resources to support your growth. Integrating an ERP solution too soon in your business can easily lead to increased confusion and decreased productivity. A key component of choosing and implementing an ERP system that will bring your business the best benefits is understanding the language of ERP. more

  • With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities. In fact, Gartner has named Genesys a leader in Contact Center Infrastructure 23 times—and counting. more

  • Top Video Conferencing Solutions for Remote Teams

    According to Global Workplace Analytics, over half of the U.S. workforce now holds a position that can be worked remotely at least part-time. However, this cannot be done efficiently without video conferencing which makes it possible to connect both internally and externally with business contacts in a more meaningful way. more

  • 7 Business Phone Systems Trends to Watch in 2018

    Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different. more