Resource Center

Best ERP Features and Benefits for Your Business

Published November 13, 2017
Are you considering investing in ERP software for the first time? Or maybe you already have an ERP solution but you’re worried it’s becoming dated. If either of the above apply to you, read our latest guide on the top ERP features and benefits based on the size of your business. You may be surprised at how versatile and cost-effective it is becoming - regardless of if you own a small business or run a large enterprise.

9 Spooky Signs You Need a Contact Center Upgrade

Published November 09, 2017
When was the last time you evaluated the performance of your current contact center and the software you are using? The results may be frightening! If it’s been awhile since you invested in contact center software, there is a good chance that your needs have changed or that there are better options available now. Fortunately, it’s relatively easy to determine if you need an upgrade or not.

7 Ways the Wrong Phone System Can Haunt Your Business

Published November 07, 2017
The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too.

Ditch Your Fax Servers

Published November 06, 2017
An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing.

The IT Manager's Survival Guide

Published November 06, 2017
As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested?

8 Reasons SMBs Should Invest in a CRM

Published October 30, 2017
Adopting a CRM platform early offers many advantages, including the fact that it increases the odds of long-term success. While the cost of CRM software used to be prohibitive for most small businesses, this is no longer true. Cloud-based solutions have made the pricing much more competitive, and as many as 87% of companies now rely on them for their CRM software.

Video Conferencing Showdown

Published October 29, 2017
If you feel overwhelmed by the video conferencing options available for your business, you aren’t alone. There are dozens and dozens of different solutions, ranging from no-cost options to software that will cost thousands. The question is which one is right for your business and how can you get the most value.

VoIP: Your New Secret Weapon for a Strong Year End

Published October 23, 2017
As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost.

Eight Ways You Should Be Using Contact Center Reporting

Published October 16, 2017
Every day, your contact center collects critical data that can be used to drive strategic improvements to your efforts in the future. But that data is meaningless if you don’t know how to access and analyze it. The key to do doing both is using reporting features. By understanding how to use reporting tools, you will gain much greater insight from the data you are collecting.

Is Your Phone System Stealing Profits?

Published October 12, 2017
Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way.

Best Video Conferencing Features for Business

Published October 09, 2017
Most businesses are currently underutilizing their video conferencing software because they aren’t aware of the different ways it can be used. Understanding the different features of video conferencing software can be critical to getting the most out of your investment. These features often vary from one option to the next as well, so it's important to do your homework before choosing a specific service.

Phone System Technology Showdown

Published October 05, 2017
VoIP and IP telephony are often misconstrued as being the same type of phone system, but the truth is they operate on different technology and deployment methods. This guide will explain the differences between VoIP and IP, go into the pros and cons of both VoIP and IP-PBX, and give insight into which type of phone system will benefit your business the most.

8 Ways the Cloud is Changing ERP for the Better

Published October 04, 2017
What if there was a tool available that allowed for you to save up to a quarter of your operational costs? Studies have shown that Enterprise Resource Planning (ERP) solutions enable businesses to access accurate, real-time information about daily operations which allow for the reduction of operational costs of up to 23% and administrative costs of up to 22%.

Top 10 Customer Service Trends in 2017

Published September 28, 2017
Customer service plays a HUGE role in the success of your business. In order to remain competitive companies must be ready to provide modern customer experiences that meet customer needs. If you haven't already invested in updating your customer service experience you are already behind. By 2018 more than half of companies will redirect investments towards innovations in customer experience.

9 Ways Video Conferencing Supports Business Growth

Published September 27, 2017
90% of information is transmitted in the human brain is visual, and people process visuals 60,000 times faster than text. Video and video conferencing is fastly becoming the new must-have business tool for generating profits and successfully growing your business. In fact, over the past four years, the percentage of companies utilizing video conferencing has jumped from 41% to 58%.

Why Enterprises are Making the Switch to VoIP

Published September 26, 2017
Your phone system is your most important business communication system. It allows you to connect with your employees, prospects, and clients. And wouldn't it be great if there was a solution that helped drive down costs while providing a competitive advantage?

8 Ways to Run a More Successful Independent Medical Practice

Published September 26, 2017
If you're managing an independent practice or providing care as a provider, what does success look like to you? And how do you know when you're doing something right so you can do it again? Find out the answers to these questions and more in our educational and must-read guide 8 Ways to Run a More Successful Independent Medical Practice.

The Doctor's Clinic

Published September 26, 2017
Running a doctor's clinic is no easy task. Taking care of your patients and ensuring their health is a challenge enough, not to mention ALL of the other aspects associated with running a business. Download and read our latest success story to learn more about how you can make things faster and easier by implementing Kareo with your independent practice.

10 BI Myths Busted

Published September 22, 2017
The Business Intelligence (BI) and analytics market is expected to grow to $20 billion by 2019. Modern BI software systems are quickly becoming a vital business growth tool and bring massive benefits to businesses, large and small.

The Role of Self-Service in Modern Contact Centers

Published September 21, 2017
By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service.

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Featured Research
  • Best ERP Features and Benefits for Your Business

    Are you considering investing in ERP software for the first time? Or maybe you already have an ERP solution but you’re worried it’s becoming dated. If either of the above apply to you, read our latest guide on the top ERP features and benefits based on the size of your business. You may be surprised at how versatile and cost-effective it is becoming - regardless of if you own a small business or run a large enterprise. more

  • 9 Spooky Signs You Need a Contact Center Upgrade

    When was the last time you evaluated the performance of your current contact center and the software you are using? The results may be frightening! If it’s been awhile since you invested in contact center software, there is a good chance that your needs have changed or that there are better options available now. Fortunately, it’s relatively easy to determine if you need an upgrade or not. more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more