Featured Research
  • Top 6 Business Boosting CRM Automations

    CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well. more

  • ERP Buzzwords

    Business growth is undeniably embedded in all your company’s goals. As your company expands, however, you’ll need to leverage more resources to support your growth. Integrating an ERP solution too soon in your business can easily lead to increased confusion and decreased productivity. A key component of choosing and implementing an ERP system that will bring your business the best benefits is understanding the language of ERP. more

  • With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities. In fact, Gartner has named Genesys a leader in Contact Center Infrastructure 23 times—and counting. more

  • Top Video Conferencing Solutions for Remote Teams

    According to Global Workplace Analytics, over half of the U.S. workforce now holds a position that can be worked remotely at least part-time. However, this cannot be done efficiently without video conferencing which makes it possible to connect both internally and externally with business contacts in a more meaningful way. more

  • 7 Business Phone Systems Trends to Watch in 2018

    Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different. more