Reviewing VoIP Phone Systems

By Kristine Hegglin
Updated: April 15, 2011

There are several vendors on the market who offer VoIP (voice over internet protocol) phone systems. VoIP phone system solutions are made for all sized businesses. Some vendors offer small business solutions while other vendors cater to large businesses. All businesses can benefit from a VoIP phone system solution because telephone calls are made over a LAN (local area network) or WAN (wide area network). Making calls over a LAN or WAN costs businesses less than using a plain old telephone service. The size of a business and the type of VoIP phone system solution needed will help to narrow the long list of vendors on the market today.

Types of VoIP Solutions

There are many different types of VoIP phone system solutions. Some solutions vary by functionality, some by available features, and others vary by the way they are delivered.

Features and Functionality

Each VoIP phone system solution typically offers different functionality. Some features and functionality that are commonly included with a VoIP phone system solution are:

  • Auto Attendant
  • Direct Inward Dialing
  • Caller ID
  • Call Transfers
  • Call Waiting
  • Call Forwarding
  • 3-way Calling
  • Call Park
  • Call Pick-up
  • Call Monitoring and Call Recording
  • Call Queues and Call Routing
  • Voicemail
  • Voicemail to email
  • Conference Calling
  • Remote Extensions
  • Virtual Extensions
  • Analytics and monitoring tools
  • Call Reporting
  • Ability to utilize VoIP and PSTN calling methods
  • Web-based management
  • Application integration

Delivery Method

Besides features and functionality, VoIP phone system solutions differ in the way they are delivered; hosted versus onsite. Hosted VoIP phone system solutions eliminate the need for on-site equipment, which can be expensive. This type of VoIP phone system solution is maintained remotely and generally at a vendor's headquarters of data center. Onsite VoIP phone system solutions require on-site equipment. Some companies prefer to invest in their own VoIP phone system equipment. The type of VoIP phone system solution a business choses depends on their particular needs. In general, small and medium sized businesses typically opt for hosted solutions while larger businesses opt for onsite VoIP phone system solutions.

VoIP Solution Vendor Relationship

When selecting a VoIP phone system solution, select a vendor you can easily form a partnership with. A partnership with a suitable vendor is important to build a successful vendor client relationship. Finding a vendor with good support services is also important should any issues arise with your VoIP phone system solution.

Featured Research
  • 7 Reasons Your Business Communications Need to be Headed for the Cloud in 2018

    If your business communication systems aren’t already cloud based, making the switch from traditional systems should be a priority for your business in 2018. The advantages of cloud-based systems are numerous and significant. The cost savings are one well-known aspect - but there are many others like mobility, speed, and security to consider as well. more

  • QTS Communications

    QTS Communications is a Colorado company since 1999, delivering highly reliable Unified Communications to small, medium and enterprise businesses. Our business is Communications, and we understand the technologies that make businesses work. more

  • 7 Ways VoIP Helps Your Business Adapt to Change

    A key trait of successful businesses is their ability to quickly adapt to change. Adaptability allows you to take advantage of changing trends and differentiate your business in even crowded markets. As it turns out, one of the simplest ways to become more adaptable is to use VoIP. There are several reasons this is true - including lower costs, increased mobility, and faster decision making. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • The Future of Mobile VoIP

    Business communications have changed a lot in the last few years, and the landscape will only continue to change in 2018 and beyond. These changes are important to stay on top of if you want to maintain or grow a competitive advantage. Things like 5G mobile networks and artificial intelligence have the potential to be extremely disruptive. more