Investment Protection for VoIP?

New Demands SMBs are Asking for From Their Providers

By Jelani Harper
Updated: September 28, 2011

VoIP telephony and service has rendered many concerns of previously existing telephone systems, such as closed standards, costly system overhauls, and incompatibility with existing technology, virtually obsolete.

“These are highly valid considerations, and quite frankly, they’re the result of two things—the opaque business practices prevalent in the bad old days of monolithic telcos, and the non-standard technology of the powerful ‘legacy’ tech vendors of yesteryear,” said Rob Lith, director of Connection Telecom.

VoIP provides a number of solutions to these issues by guaranteeing users investment protection, which is largely attributed to the fact that VoIP technology is based on Internet Protocol (IP) and Session Initiation Protocol (SIP) standards, which are the primary means of unified communications.

VoIP service is open-ended and can operate with a variety of products, services, and vendors, without costly upgrades. Such systems enable users to add to their components with products developed by new technology and allow them to replace end-of-life hardware (including routers and access gateways) individually, without a full replacement of the entire system.

Additionally, VoIP service is able to interface with other network components, and offers a degree of flexibility—in which it can be used with any phone (analog or VoIP) with any server compatible with SIP—that was previously unavailable.

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