PBX Gateway

By Neil Zawacki
Updated: April 01, 2011

A PBX gateway is a distributed telephony device that allows businesses to connect multiple phone lines at remote locations to a corporate phone system. They tend to be highly scalable and support both circuit and packed-based networks. They are used by many types of businesses, with an emphasis on companies with branch offices, call centers, and offices with employees who telecommute on a regular basis.

Using a PBX gateway can result in major cost reductions for phone service within an office. Inter-office phone calls don’t have to routed through the phone company anymore, since the hardware automatically does that for you. If the device is an IP PBX gateway, the business can also save money on long distance phone calls since they are transmitted over the internet.

Most PBX gateways are set up so a single phone number can be used to reach any employee. It doesn’t matter if the person is halfway around the world, the gateway can still direct any phone calls to them. This can help to consolidate the phone experience within a large company and keep employees connected with the main office.

PBX gateways can also provide access to a large number of special features, such as include voicemail, automatic call distribution, call recording, and music while the user is on hold. They also tend to provide a central phonebook and the ability to dial by name, as well as ‘out of hours’ settings for when no one is at the office. Furthermore, many gateways have the ability to support up to 24 simultaneous lines.

Featured Research
  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more