Verba Technologies launched its new contact quality system, the Verba Performance and Quality Management, at the Cisco Live London in February, 2010. Verba Technologies is a leader in call recording solutions for unified communication platforms.
The Verba Performance and Quliaty Management monitors, records, evaluates, scores and reports on contact centers, increasing productivity and continuously improving customer experience. This new system is the result of Verba’s work with industry professionals, such as scientists and mathematicians in its quest for a statistically correct approach to random call selections.
Contact centers can set up questionnaires to measure customer satisfaction with a focus on their business goals. With this new Verba product, a client can measure the quality of the process and make changes as needed. It’s an add-on to the Verba Recording System, which supports voice, telepresence and video devices.
The Performance and Quality Management is a tool that effectively monitors call centers, offering features, such as an evaluation and scoring module, integrated silent monitoring, screen capture and a web dashboard with over 50 report templates.
If you’re interested in learning more about this product, you can visit www.weba.com. Veba is offering this new quality management program for free for three months, so that you can experience the value of the system with no risks.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
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