On June 6, 2011, West Corporation announced that it had successfully acquired Smoothstone IP Communications and that the company would now be considered part of Intercall in West’s Unified Communications segment.
As a result of the acquisition, Smoothstone’s full portfolio of applications and services will now be available to West Corporation’s customer base. These products include the VoiceMaxx (a hosted phone solution for enterprise customers), as well as the Maxxis Application Aware Network, Unified Messaging, and the IT Command Console.
Jeff Wellemeyer, the president of Smoothstone, stated that they were excited to join West Corporation and that the two companies had unprecedented experience with deploying unified communication solutions. He also talked about their considerable expertise in deploying to Cisco and Microsoft environments.
Todd Strube, the president of West Corporation’s Unified Communications segment, also spoke at the announcement and stated that he believed the acquisition positioned his company as the leader in the enterprise unified communications marketplace.
Smoothstone is a major provider of cloud-based IP telephony for small and medium-sized businesses. The company was named one of the top five hosted VoIP and UC service providers at the third annual North American Business Voice over IP (VOIP) Services Leadership Scorecard. They were also the only company in the study that is currently focused on the enterprise market.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
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