Who Should Be on the Strategy Team

When Purchasing VoIP

By Jelani Harper
Updated: September 08, 2011

There are a number of key staff members who should be involved in the strategy team for a specific purchase for an enterprise, particularly one which involves communications or significant hardware and software such as various computer and telephony equipment. As the strategy for such purchases often requires a substantial amount of research, organizations should look to involve various members of human resources, information technology, and financial operations departments, as well as a wide selection of staff members who will be utilizing the particular product to be procured. A synthesis of all of these disparate entities is needed to produce an effective strategy.

Financial Operations

Representatives from the department of financial operations provide key input during the formulation of strategy for a particular organization wide system, as they are the ones to determine exactly how much funds may be dedicated to the various costs associated with the purchase. Costs to be considered outside of the immediate purchase itself include those for training, additional hardware and software, as well as for system upgrades. Additionally, this department will determine projections for ROI, capital outlay, and other important financial implications that enable organizations to know what their limits are for the purchase.

Information Technology

It is crucial for an organization’s IT department to research concerns related to integration of a prospective purchase with previous and current system components that will be expected to work with the particular product. The IT team will need to identify existing capabilities and limits in terms of technology, and gauge potential upgrades in areas of hardware or software that will be needed for successful implementation of the product. Additionally, IT personnel need to be well versed in the operation of the particular product, so they will be able to install, maintain, and use it if needed.

Human Resources

The HR department will be largely responsible for any training associated with the new purchase, particularly that which exceeds any provided by the product provider. Furthermore, the HR department can contribute to the strategy team by researching particular features or capabilities of the proposed solution, and should also assist in determining any logistical practicalities that will have to be employed to use the new product.

Staff Users

Naturally, staff users will be expected to be a part of the strategy team since they’ll have the majority of hands-on use with the impending purchase. The influence of staff users is valuable in determining which capabilities or features are required for the product. Additionally, staff members can work with human resource personnel in researching which features are available for any sort of solution, and then ascertaining which ones will be most applicable for the particular enterprise.
 

Featured Research
  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more