Customer Experience Articles
Cloud-Based Contact Center
There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. The cost benefits alone for implementing CaaS (Contact center as a service) is quite tangible. Stay competitive, switch to a cloud-based contact center.
Managing the Customer Experience in the Contact Center
Contact centers are essential for optimum customer service, and they are usually your first line of interaction with your clients. How your contact center agents interact with your current and existing customers leaves a lasting impact. Read this article to better understand and manage the customer experience in the contact center.
Why Customers Hate IVR Systems
IVR is an integral part of contact center systems. Yet, it sometimes generates a lot of frustration as customer navigates the menus and try to find their way around. Read on to learn why customers hate IVR and what to do about it.
Contact Centers Need to Experiment
This article provides a few guidelines for setting up a social contact center within any organization.
Call Centers Ramp Up for 2012 Elections
A look at what changes will take place as call centers ramp up for 2012 elections, and their importance in the process.
