Resource Center: White Papers

Are You Using These 8 CRM Features?

Published March 29, 2017
One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you.

Unnecessary VoIP Features that Drive up Costs

Published March 28, 2017
These days, few communication tools rival VoIP systems in the ways of workplace efficiency. From improved voicemail to email integration, VoIP products make businesses run smoothly.

Why Your Educational Institution Needs to Implement VoIP

Published March 27, 2017
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved.

Is Your ERP Solution Out of Date?

Published March 16, 2017
Enterprise Resource Planning (ERP) is a modern, large-scale software program designed to help businesses improve the internal flow of important corporate processes and communication.

How Video Conferencing is Transforming Healthcare

Published March 15, 2017
The telemedicine revolution is finally happening. Experts have been discussing the potential for patients and healthcare providers to connect remotely for years, but the market is just now moving to adopt it—in a big way. Data suggests this market will grow over 14% annually through 2020!

How to Update Your Contact Center Software

Published March 15, 2017
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively.

An Introduction to Global Contact Centers

Published March 13, 2017
If you’re like many people, you may not trust the idea of a global contact center. They’ve traditionally been associated with language barriers and poor customer service.

Leading the IT Revolution

Published March 13, 2017
The status of technology within an organization is rapidly evolving—and so is the role of the CIO. With breakthrough capabilities enabled by new technologies, a growing shortage of available developers, and an increasingly tech-savvy business user, the role of IT—and the CIO in particular—is morphing into one of strategic advisor to the business and driver of innovation within the company.

Leading the IT Revolution

Published March 13, 2017
The status of technology within an organization is rapidly evolving—and so is the role of the CIO. With breakthrough capabilities enabled by new technologies, a growing shortage of available developers, and an increasingly tech-savvy business user, the role of IT—and the CIO in particular—is morphing into one of strategic advisor to the business and driver of innovation within the company.

Don't Fall for These 10 Contact Center Features

Published March 10, 2017
No matter the industry or area of expertise, one of the best ways for businesses to distance themselves from their competitors is through building and sustaining customer loyalty.

Is Your Phone System Meeting the Needs of Your Workforce?

Published March 09, 2017
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity.

Video Conferencing Software Cost Guide

Published March 09, 2017
The benefits of video conferencing are well established. Investments usually deliver a great ROI thanks to increased worker productivity, reduced travel costs, and better collaborations.

Why are Companies Still Using PBX?

Published March 08, 2017
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands.

Meet 12 IT Trailblazers

Published March 07, 2017
The role of technology within an organization is rapidly evolving—and so is the role of the people who manage that technology. How can IT leaders and CIOs take advantage of rapidly emerging opportunities?

Meet 12 IT Trailblazers

Published March 07, 2017
The role of technology within an organization is rapidly evolving—and so is the role of the people who manage that technology. How can IT leaders and CIOs take advantage of rapidly emerging opportunities?

Anatomy of a Mobile App: 8 Steps to Building Great Mobile Apps

Published March 07, 2017
The smartphone has moved rapidly from novelty to ubiquity. Over half of all adults worldwide already own a smartphone—and that’s projected to grow to 80% by 2020.

Anatomy of a Mobile App: 8 Steps to Building Great Mobile Apps

Published March 07, 2017
The smartphone has moved rapidly from novelty to ubiquity. Over half of all adults worldwide already own a smartphone—and that’s projected to grow to 80% by 2020.

Building Modern Apps for the Age of the Customer

Published March 07, 2017
When exactly did the whole world change? Was it the rise of the internet? The cloud? The smartphone? Or was it that moment when savvy innovators realized they could take advantage of all three to transform the way we work, connect, and live?

Building Modern Apps for the Age of the Customer

Published March 07, 2017
When exactly did the whole world change? Was it the rise of the internet? The cloud? The smartphone? Or was it that moment when savvy innovators realized they could take advantage of all three to transform the way we work, connect, and live?

2017 CRM Software Cost Guide

Published March 06, 2017
Would you believe that 89% of businesses expect to compete primarily on customer service in the upcoming years? With that in mind, it’s no surprise that CRM software is becoming such an integral part of business operations. But not all solutions are created equally, especially when it comes to the value they deliver to your business.

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Featured Research
  • Are You Using These 8 CRM Features?

    One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you. more

  • Unnecessary VoIP Features that Drive up Costs

    These days, few communication tools rival VoIP systems in the ways of workplace efficiency. From improved voicemail to email integration, VoIP products make businesses run smoothly. more

  • Why Your Educational Institution Needs to Implement VoIP

    VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more

  • Is Your ERP Solution Out of Date?

    Enterprise Resource Planning (ERP) is a modern, large-scale software program designed to help businesses improve the internal flow of important corporate processes and communication. more

  • How Video Conferencing is Transforming Healthcare

    The telemedicine revolution is finally happening. Experts have been discussing the potential for patients and healthcare providers to connect remotely for years, but the market is just now moving to adopt it—in a big way. Data suggests this market will grow over 14% annually through 2020! more