Resource Center: White Papers

2017 Contact Center Software Cost Guide

Published February 24, 2017
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality.

What You Need to Know About VoIP Security

Published February 23, 2017
No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level.

Are You Using These 5 VoIP Features?

Published February 21, 2017
In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP).

Video Conferencing Best Practices

Published February 20, 2017
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider.

10 Contact Center Myths Busted

Published February 17, 2017
For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape.

Go Mobile and Increase Employee Productivity

Published February 15, 2017
The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen.

[Infographic] How to Select a Phone System in 10 Steps

Published February 15, 2017
Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done.

2017 Business VoIP Cost Guide

Published February 14, 2017
Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time.

How to Improve Call Quality

Published February 13, 2017
Business success is heavily dependent upon its employees’ ability to communicate. Luckily, Voice over Internet Protocol (VoIP) technology gives companies a communicative advantage.

How Workforce Optimization Reduces Agent Attrition

Published February 08, 2017
The average turnover rate for contact centers is two times greater than it is across all industries. This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it.

Modern Business VoIP Features

Published February 06, 2017
To date, the business VoIP market is growing at an astounding rate of 28% with each and every passing year. And with good reason—VoIP is easy to install, easy to integrate, and easy to to use. That said, too much of a good thing can be detrimental. For businesses looking to invest in a new VoIP system or upgrade an old one, the many features VoIP offers can seem overwhelming.

CRM and Contact Center Integration

Published February 01, 2017
One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity.

Cloud Phone Comparison Guide

Published January 31, 2017
Cloud phone systems are quickly becoming the choice for businesses large and small. The importance of maintaining flexibility in technology and removing burden from the stretched IT team are only two of the many reasons we are making the switch.

Top 11 Advantages of SIP Trunking

Published January 30, 2017
Business communication technology has grown tremendously in the past decade. And from the looks of things, thanks to the advent of the Internet, it won’t be slowing down anytime soon. Think about it—though the greater working world was once solely filled with on-site landline phone systems, it currently consists largely of Voice over Internet Protocol (VoIP) technologies.

7 Common Pain Points Contact Center Software Eliminates

Published January 26, 2017
Owning and operating a business comes with its fair share of ups and downs. That said, the more disheartening moments almost always seem to negatively influence your company’s bottom line. Though by no means an all-inclusive culprit, much of the time, a downtrending bottom line can be accurately chalked up to poor customer service—the numbers back us up on this one.

Hidden Costs of ERP Implementation

Published January 25, 2017
The hidden costs associated with implementing an ERP system can add up quickly. Businesses frequently find that these projects go over budget despite being well planned. You can avoid this problem by preparing for these overlooked expenses ahead of time. This allows you to develop a more accurate budget and even reduce some of the costs.

Contact Center Implementation 101

Published January 23, 2017
Starting, maintaining and growing a successful business is largely dependent on great products and services. That said, there’s another important factor many eager entrepreneurs overlook…customer experience.

16 Mistakes to Avoid When Buying a Phone System

Published January 18, 2017
Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision.

2017 Video Conferencing Trends

Published January 17, 2017
New advancements are also making video more beneficial to a greater range of business areas including marketing, HR, and internal operations. Many solutions are economical, easy to use, and very effective at making communication more personal.

[Infographic] Top 11 VoIP Vendors

Published January 17, 2017
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money.

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Featured Research
  • 2017 Contact Center Software Cost Guide

    Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more

  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more