Use of Flash technology means VoIP Web services require no downloads.
Study shows telco purchases of IP telephony gear falling significantly.
Six reasons for moving to IP and questions that will help make the transition a success.
Asking the right questions before you sign can save you money and heartache down the line.
Components of a VoIP Phone System - Modern, VoIP phone systems are complex systems made of many interlinked components.
Web-based and VoIP contact centers reduce the costs of building a traditional call center. But there's no free lunch.
As mobile phone providers roll out unlimited calling plans, problems and opportunities for VoIP emerge.
IP phones can deliver a 360-degree view of the customer when you marry VoIP and CRM.
Why pay-as-you-go CRM software may be a good choice for your company.
How smart managers are hanging onto personnel even in a tight job market.