Resource Center

UCaaS Surging In Popularity

Sponsored by: PanTerra Networks

Published May 07, 2020

Bridgepointe, Your signal in the noise

Sponsored by: BridgePointe

Published April 27, 2020

Set Up Secure, Work-at-Home Video Conferencing for Free!

Published April 17, 2020
Leading cloud communication companies like Mitel, 8X8, Jive and RingCentral are helping companies shift to remote work through their premium video conferencing technologies. And right now, they're all doing it for free! Our new whitepaper provides all the details on the best free trials and special deals from these companies, as well as many more vendors who are at the top of the cloud communication/video conferencing industry. Unsure about which video conferencing software is a perfect fit for your business? We can also assist you to search for, compare and select the right solution based on your organization’s unique requirements!

IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Sponsored by: Genesys

Published April 10, 2020

Video Conferencing Etiquette Tips for Meaningful, Productive Collaborations Working from Home

Published April 09, 2020

IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Sponsored by: Genesys

Published April 01, 2020

Contact Center 2.0: Tomorrow's Solutions for Today's Customers

Sponsored by: RingCentral

Published March 30, 2020
It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.

Unrecognizable Collaboration

Sponsored by: RingCentral

Published March 30, 2020
In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams.

A Forrester Study: The Total Economic Impact of RingCentral Contact Center

Sponsored by: RingCentral

Published March 30, 2020
RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and work environment. RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organizations to accommodate seasonal peaks or ongoing growth.

Frost & Sullivan: Unified, Efficient, Agile: Three Hallmarks of the Digital Workplace

Sponsored by: RingCentral

Published March 30, 2020

Embracing UCaaS For Your SMB

Published March 13, 2020
The adoption of cloud-based business software systems continues to increase each year, as more and more companies embrace the vast benefits of operating in the cloud. This is especially true for communication and collaboration systems, which are being unified into centralized suites of cloud-based communication tools and services with Unified Communications as a Service (UCaaS). What does this trend mean for SMBS, though? Our recent whitepaper defines UCaaS, explains how VoIP and UCaaS differ, outlines how small companies can benefit from UCaaS, and covers how the trends shaping the UCaaS will impact SMBs.

State of the CFO Role

Sponsored by: NetSuite

Published March 06, 2020
166 Chief Financial Officers across 23 different industries participated in Brainyard’s inaugural CFO survey. The goal of these surveys is to understand CFO perceptions regarding future technology, challenges, concerns, performance tracking and priorities.

The Best ERP Integrations Available On Leading Cloud Platforms

Published March 04, 2020
As part of a broader cloud strategy, using cloud ERP makes the most sense for companies who are already leveraging cloud services or plan to migrate their company and upgrade to the cloud in the near future. But which ERP solutions are on the cutting edge of cloud services? Our new guide explores the rise of cloud platforms, explains how ERP systems function in the cloud, and provides examples of the best ERP systems available for integration with leading cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.

ICMI Toolkit:The Road to Agent Experience Maturity

Sponsored by: InContact

Published February 27, 2020

The State of Agent Experience and Engagement in Today's Contact Centers

Sponsored by: InContact

Published February 27, 2020

2020 VoIP Pricing Guide

Published February 20, 2020
Choosing the perfect VoIP software for your business can be perplexing and time-consuming. As you sift through all the options and determine which vendor and which VoIP plan will best suit your unique business communication requirements and growth goals, it's easy to become overwhelmed by the information and difficult to pinpoint exactly what you need. Our VoIP pricing guide covers the current features, trends, and innovations driving business VoIP adoption in 2020, outlines the pricing considerations of choosing a VoIP system (from SMB to Enterprise), and provides pricing comparisons for leading VoIP vendors.

6 Key Metrics for Professional Service Organizations

Sponsored by: Sage

Published February 19, 2020

Changing ERP to Business Management Solutions: It's a Sage Thing

Sponsored by: Sage

Published February 19, 2020

Will Artificial Intelligence Replace Accountants?

Published February 17, 2020
AI has many budding advantages for business automation, data analysis, and Natural Language Processing (NLP), and is quickly making mainstream movement in business software innovations. Accounting software is certainly no exception to the growing list of solutions that are embracing the robust capabilities of AI, particularly when it comes to mass data analysis and automation. This whitepaper demonstrates the impact of cloud accounting software, explores the role of AI and automation in accounting, examines the innovations and challenges AI is introducing to accounting processes and professions, and shares insight and predictions about how AI will impact the role of accountants in the future.

Will Customer Experience Make or Break Your Business in 2020?

Published January 29, 2020
In 2020, customer experience is going to an area of heavy focus and investment for companies who want to compete effectively with a distinguished, customer-centered brand. Our new whitepaper showcases how this will be a year of experience-driven business decisions and investments, explains the important link between contact center software and customer experience, and highlights some of the best cloud-based contact center features you can use to make your business more customer-centric and successful this year.