Resource Center

2020 Payroll Software Buyer's Guide

Sponsored by: Wheelhouse CS - Zoom info

Published October 12, 2020

2020 Security Software Buyer’s Guide

Sponsored by: Wheelhouse CS - Zoom info

Published October 12, 2020

2020 Video Conferencing Software Buyer's Guide

Sponsored by: Wheelhouse CS - Zoom info

Published October 12, 2020

Payroll Trends and Industry Leaders in 2020

Published September 24, 2020
COVID-19 has redefined the many ways in which businesses operate today. Likewise, payroll systems have also been affected, owing to shifting legislation that has produced tax cuts, credits and deferrals. This guide explores the trends that have arisen within modern payroll systems due to the pandemic, and how leading cloud payroll providers are rising up to the challenge.

HR Software Roundup 2020

Published September 21, 2020
HR software is especially important for remote companies to provide healthcare benefits, retirement savings, performance management, payroll options, and more. The HR software market is positioned for some changes over the next 18 to 24 months, and our new guide covers the HR software trends on the horizon and highlights the HR software vendors we’re watching for innovations and enhanced tools and business adoption through 2021.

The Top Teams Driving Business Intelligence Adoption

Published September 10, 2020
Real-time BI data can help lead to smarter, more expedient business decisions and improve a company from many different angles, across various departments. But which departments are driving BI adoption? Which teams are making the most of the BI tools available to them? This guide covers the cross-department benefits of using BI, explains how critical teams are playing a role in BI adoption and use, and outlines the most popular BI use cases for companies leveraging analytics across departments.

Customer Experience In The Wake Of COVID-19

Published September 08, 2020
As many resume their normal lives following the gradual ease of lockdowns, remote work (and remote contact centers in particular) are still here to stay. This whitepaper offers guidance on which tools and features are necessary to make a remote contact center perform optimally – both during the course of this pandemic, and well after it subsides.

Customer Engagement Beyond Borders

Sponsored by: Vonage Business

Published August 31, 2020

Signs that this year’s holiday season will be different already abound.

Sponsored by: NetSuite

Published August 27, 2020

7 Ways Cloud ERP Helps Businesses Build Resilience and Agility

Sponsored by: NetSuite

Published August 27, 2020

The Future of Mobile VoIP (2020)

Published August 26, 2020
The trend toward remote work has been greatly expedited in response to the COVID-19 pandemic. More companies than ever have made the move to remote work in a very short time period, and leaders in the VoIP industry have responded with remote work packages and tools to help companies make a large pivot with quick turn-around and minimal disruption. Our new guide scopes out the size of the mobile VoIP market through 2024, demonstrates the COVID-19 impact on VoIP and business communications, explains the key VoIP trends developing in the next few years, and highlights the VoIP industry leaders in remote communications.

Ultimate Guide To Cloud Computing In 2020

Published August 19, 2020
Cloud computing has become an essential element of modern business, especially as many companies are switching to remote working solutions. This guide covers topics all the things you need to know to successfully to embrace the cloud in your business - from types of clouds, to computing classifications, to the business benefits of cloud computing.

Security Software Necessities

Published August 07, 2020
Unfortunately, there is no true "all-in-one" security solution that you can implement to fully protect all the different systems and moving pieces and functions of your business. The most complete business security is built with layers of specialized protections, and you’ll need to carefully consider all of your business systems and vulnerabilities when you’re selecting the security software and systems you’ll need for complete protection. This guide explores some of the most popular security software solutions and describes the protections and services that each includes so you can better understand the important layers of security you require for your unique business.

Top 3 Mid-Market Challengers in Business Intelligence

Published July 30, 2020
As more companies adopt BI tools for increased business insights, the need for more flexible, accessible reporting, dashboards, and data visualizations is becoming much more pronounced. As a result, mid-market challengers are emerging as new BI favorites. This guide explains the shift toward mid-market BI tools, showcases popular BI features and benefits, and highlights the top 3 BI vendors who are leading the industry in mid-market BI tools.

Leaders In Cloud BI Solutions

Published July 20, 2020
More companies than ever are looking to cloud BI as a strategic growth investment, and there are a growing number of cloud-based BI solutions entering or further securing their foothold in the marketplace. But which BI tools will benefit your business most? And which vendors are offering the cloud BI system you need to meet your growth goals? This guide discusses the business benefits of Cloud BI, highlights the best BI tools for growth, and provides insight into the best cloud BI vendors in the market.

The Future of Finance is in The CFO's Hands

Sponsored by: NetSuite

Published July 16, 2020

LMS for Remote Training and Employee Engagement

Published June 24, 2020
The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management.

Communication is Key to Remote Work

Sponsored by: Vonage Business

Published June 08, 2020

Necessities for Remote Customer Service Teams

Published May 15, 2020
Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business.

Cloud Software Security Tips

Published May 12, 2020
Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence.