Resource Center

On-Demand Webinar: Hyperpersonalization at scale: AI in the Contact Center

Sponsored by: Genesys

Published December 02, 2019

On-Demand Webinar: The future of contact center AI with Genesys and Google Cloud

Sponsored by: Genesys

Published December 02, 2019

7 Signs Your Small Business Is Ready For Contact Center Software

Published November 18, 2019
Investing in a cloud-based contact center can give your small company more control over your customer experience through centralized tools and features. But as with any other investment in your small company, timing is essential. Here are seven key signals that your small business is ready to benefit from a contact center software system.

VoIP 2019 Year-In-Review

Published November 14, 2019
2019 was a busy and profitable year in the VoIP industry marked by growing cloud system adoption, new feature roll outs, and technological innovations that all worked together to propel VoIP to the mainstream phone system technology preferred by most all companies, large and small. Our VoIP 2019 Year-In-Review explores all of our favorite VoIP providers, features, and innovations of the year and takes a peek at the trends on the horizon for VoIP in 2020.

CRM Growth Strategies for Mid-Sized Companies

Published November 13, 2019
Modern CRM solutions offer enhanced features, tools, and integrations that can help you not only drive productivity and profits, but also position your mid-sized company for growth. In conjunction with simply having CRM software, though, you must also create a strategy that fully utilizes all the tools and features to your best business advantage. Our new whitepaper explores CRM growth strategies that your medium-sized company can leverage to spur business growth across sales, support, marketing, and more.

Why Every SMB Should Be Using A CRM

Published November 04, 2019
CRM software is one of the most ubiquitous business software must-haves, and companies of all types and sizes rely on CRM systems to manage contacts, leads, customer care, and more. Due to the availability and affordability of cloud software, small businesses have the opportunity to invest in a CRM much sooner than ever before. Our new whitepaper covers the reasons why every small company should be using a CRM and explains why early adoption is beneficial for small businesses.

Small Business Software Toolkit 2019

Published November 01, 2019
Small businesses that adopt cloud systems early on are able to grow quickly and build necessary infrastructure and efficiency that would typically have come years down the road for a small business. Our latest whitepaper explores the key opportunities small businesses can achieve by embracing cloud systems and recommends which cloud-based software solutions you should invest in first as part of your small business software toolkit.

How to Leverage Your Contact Center for Competitive Advantage

Published September 26, 2019
Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business.

Is VoIP Robust Enough For Enterprise Communications?

Published September 12, 2019
Is VoIP really robust enough to power enterprise communications? Yes. In fact, VoIP features and capabilities are typically designed at the enterprise level to create meaningful collaboration opportunities and support communication needs at every scale. Our latest whitepaper explains how VoIP phone services are setting the the standard in big business communication capabilities, details case studies from leading VoIP vendors demonstrating why so many enterprises are making the move to VoIP, and also covers the top VoIP features and capabilities for enterprises.

VoIP Vs. Unified Communications (UC)

Published September 06, 2019
Great communication can help differentiate your business, and it’s vital that mid-sized companies invest in both excellent people and tools to help facilitate stellar communications. This whitepaper explores the key differences between VoIP and UC, points out the key benefits that mid-sized companies can achieve by upgrading to UC, and provides a handy checklist to help you choose the best communication system for your business.

What is PanTerra Streams?

Published September 04, 2019

What Makes PanTerra Different?

Published September 04, 2019

Frost and Sulivan Mid-sized call centers take a digital first approach

Sponsored by: Genesys

Published September 04, 2019

The power of possibilities: Buy, extend, and build on a true cloud platform

Sponsored by: Genesys

Published September 04, 2019

The Best Cloud-Based VoIP Solutions for Small Businesses

Published August 28, 2019
Cloud-based VoIP solutions are not only affordable for small companies, but also offer a feature-rich mix of services and capabilities that give SMBs access to the best communication and collaboration tools on the market - without a hefty upfront investment or a full-time IT staff. While VoIP offers great advantages for all sizes and types of businesses, the benefits of VoIP are perhaps most substantial for small companies. Our recent whitepaper explains the difference between VoIP and IP-PBX phone systems, highlights the key benefits that small companies can experience by implementing cloud-based VoIP, and provides details on our most highly recommended VoIP solutions for small businesses.

BenefitMall Talent Focus

Sponsored by: BenefitMall

Published August 21, 2019

Communication Elevated

Sponsored by: PGI

Published August 19, 2019

GlobalMeet

Sponsored by: PGI

Published August 19, 2019

Welcome to the Cloud Communications and Collaboration Era

Sponsored by: PGI

Published August 19, 2019

Medical Billing Software Trends For 2020

Published August 08, 2019
The medical billing industry is growing, and as it grows - it’s also changing. This change is evidenced in new trends coming onto the scene and more innovations making their way into medical billing software solutions available on the market. Our latest whitepaper explains the role of medical billing software and how it functions as a stand-alone software or as part of a suite of tools, identifies how medical billing software differs from Revenue Cycle Management (RCM) solutions, and highlights six important trends that are shaping medical billing space.