Resource Center
How to Leverage Your Contact Center for Competitive Advantage
Published September 26, 2019
Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business.
Is VoIP Robust Enough For Enterprise Communications?
Published September 12, 2019
Is VoIP really robust enough to power enterprise communications? Yes. In fact, VoIP features and capabilities are typically designed at the enterprise level to create meaningful collaboration opportunities and support communication needs at every scale. Our latest whitepaper explains how VoIP phone services are setting the the standard in big business communication capabilities, details case studies from leading VoIP vendors demonstrating why so many enterprises are making the move to VoIP, and also covers the top VoIP features and capabilities for enterprises.
VoIP Vs. Unified Communications (UC)
Published September 06, 2019
Great communication can help differentiate your business, and it’s vital that mid-sized companies invest in both excellent people and tools to help facilitate stellar communications. This whitepaper explores the key differences between VoIP and UC, points out the key benefits that mid-sized companies can achieve by upgrading to UC, and provides a handy checklist to help you choose the best communication system for your business.
What is PanTerra Streams?
Published September 04, 2019
What Makes PanTerra Different?
Published September 04, 2019
Frost and Sulivan Mid-sized call centers take a digital first approach
Sponsored by: Genesys
Published September 04, 2019
The power of possibilities: Buy, extend, and build on a true cloud platform
Sponsored by: Genesys
Published September 04, 2019
The Best Cloud-Based VoIP Solutions for Small Businesses
Published August 28, 2019
Cloud-based VoIP solutions are not only affordable for small companies, but also offer a feature-rich mix of services and capabilities that give SMBs access to the best communication and collaboration tools on the market - without a hefty upfront investment or a full-time IT staff. While VoIP offers great advantages for all sizes and types of businesses, the benefits of VoIP are perhaps most substantial for small companies. Our recent whitepaper explains the difference between VoIP and IP-PBX phone systems, highlights the key benefits that small companies can experience by implementing cloud-based VoIP, and provides details on our most highly recommended VoIP solutions for small businesses.
Welcome to the Cloud Communications and Collaboration Era
Sponsored by: PGI
Published August 19, 2019
Medical Billing Software Trends For 2020
Published August 08, 2019
The medical billing industry is growing, and as it grows - it’s also changing. This change is evidenced in new trends coming onto the scene and more innovations making their way into medical billing software solutions available on the market. Our latest whitepaper explains the role of medical billing software and how it functions as a stand-alone software or as part of a suite of tools, identifies how medical billing software differs from Revenue Cycle Management (RCM) solutions, and highlights six important trends that are shaping medical billing space.
Top Features of Electronic Health Records Software
Published July 31, 2019
In the medical field, keeping accurate, secure patient records is very important - not only for a smooth flowing practice, but also for maintaining patient health and safety. Furthermore, there are strict federal regulations in place that govern how medical and health information is stored, used, and shared. As a result, practices of all sizes and types are implementing Electronic Health Records (EHR) software to help streamline administrative work and also assure compliance in patient health history and data. Our new whitepaper explains Electronic Health Records (EHR) software (including how it differs from EMR) and highlights the key features and benefits of EHR systems.
Practice Management Vs. EHR Vs. Medical Billing
Published July 19, 2019
Practice Management software solutions (complete with EHR integration and medical billing functionality) help streamline all the important administrative functions of a medical practice so you can focus on what matters most - your patients. Our latest whitepaper outlines the benefits and features of Practice Management software, EHR systems, and Medical Billing solutions, explains how these systems differ from one another (and how they work together in an integrated suite of tools), and offers insight into which software solution(s) your practice needs to run smoothly so you can see more patients and increase your revenue.
Frost & Sullivan -2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
Sponsored by: 8x8
Published July 10, 2019
- Accounting Software
- Broadband
- Business Intelligence
- Cloud Computing
- CMMS
- Contact Center
- Content Management System
- CRM
- Cyber Security
- Debt Recovery Services
- Electronic Medical Records
- ERP
- Expense Management Software
- Fixed Asset
- GPS Fleet Tracking
- Help Desk Software
- HR Software
- Learning Management Systems
- Marketing Automation
- Medical Practice Management
- Mobile/Wireless
- Networking
- Payroll
- Phone Systems
- Point of Sale
- Practice Management Software
- Project Management Software
- Security Software
- Storage
- Supply Chain Software
- Time and Attendance
- Video Conferencing
- Virtualization
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
As companies look for cloud-based tools to support recruiting, employee onboarding and training, payroll, and benefits, HR and Payroll software solutions will be positioned for substantial growth every year over the next 5-7 years. But what HR and payroll features are going to be necessities for a changing workforce heading into 2021? This guide describes the functions of HR and Payroll software in the changing business landscape, provides insight into how your business can determine which tools you need, showcases some stats and facts about the HR software market, and outlines the best features and functionalities of Payroll and HR software. more
Due to increasing cloud software adoption and a growing number of connected devices leveraged for business, security software is not just a mission-critical necessity, but also a strategic advantage that can be leveraged to secure company data, protect networks, and ensure that all endpoints are open only for authorized, trusted employees. This guide explores recent statistics around cybercrime and endpoint security, outlines the key functions of cybersecurity and endpoint security software, and highlights some of the security industry leaders to watch in 2021. more
CRM software is an invaluable tool for improving customer and client relationships with easy-to-access information and real-time updates, the use of CRM is always evolving. 2021 is approaching quickly, bringing with it a new wave of innovation in CRM technology and capabilities. This guide explores upcoming CRM trends and highlights some of the top CRM vendors you should be watching in 2021 and beyond. more
