Resource Center

6 Mistakes to Avoid When Choosing a Hosted VoIP Provider

Published October 12, 2018

CMS and Marketing Go Hand-In-Hand

Published October 11, 2018
Today's CMS platforms aren't just a means to update the text on your website - they're integral components for a successful online marketing strategy! We explain how and why, over our whitepaper.

Email Deliverability

Published October 10, 2018
Your success at delivering emails to your subscribers can make or break your email marketing program.

Holiday LookBook 2018

Published October 10, 2018
Commerce marketers spend so much time and eff ort planning for the holiday season—creating send calendars, crafting promotions, critiquing subject lines and analyzing every pixel of an email’s images. When the email works fl awlessly, it’s like a skater landing a triple axel.

Connect With More Clients Better and Faster

Published October 09, 2018
The important question: Which cloudbased contact center is right for your sales team? This white paper can help you answer this question by outlining the benefits of deploying a cloud contact center and can help you select the best solution by exploring specific features to look for.

Empower Your Customer Service Organization

Published October 09, 2018

How Is Business Intelligence Evolving?

Published October 03, 2018
Business Intelligence has been around for quite some time, but lately, how has it been redefining the way we conduct business?

5 Reasons You Shouldn’t Skimp on Your Video Conferencing Budget

Published October 03, 2018
We're all for cost-cutting, but just how much is relevant in the case of a superior video conferencing solution?

3 Payroll Software Trends That Go Beyond Basic Wages & Taxes

Published September 05, 2018
At a time when every minute matters in the business world, today's payroll processing software does much more than its name suggests. From mobile access to in-depth reporting, new-age payroll software can offer much more than you could expect.

New-Generation Video Conferencing That Breaks Communication Barriers

Published September 05, 2018
Today's video conferencing software is capable of much more than facilitating a cross-continental call. This resource provides more information on what you can expect.

Contact Center as a Service A View from the Trenches

Published September 05, 2018

Crushing the Five Barriers to Growth

Published September 05, 2018
Learn how a cloud ERP can help solve the 5 most common business challenges

Evolution of a Business Hairball

Published September 05, 2018
Learn why it’s crucial to grow on a platform designed to run your entire business—both now and as you evolve.

8 Ways Legacy ERP Harms Businesses

Published September 05, 2018
Learn how a cloud ERP can help you avoid the dangers of an outdated system.

Sage Fixed Asset Product Sheet

Published August 30, 2018
Why Sage Fixed assets? It’s not just a management tool. It’s 20 years of client support with premium product intelligence that streamlines the workflows of asset accounting and reporting for financial statements: • Easily scan existing assets for tracking details for 1000+ assets • Greater visibility and easier management of fixed asset data with real-time comprehensive depreciation calculations • Track labor, locations, materials, and capital investments for a pulse on self-constructed assets • Pre-built reporting that allows you to accurately illustrate data from audit history to complete asset management in less time

Voice reimagined

Published August 24, 2018
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Four imperatives for IVR in the digital age

Published August 24, 2018
While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels. But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Mind the IVR-to-digital gap

Published August 24, 2018
All the time, money and effort you’ve spent to shift customers away from the contact center to lower-cost digital channels are in vain if your IVR can’t take them there too. Imagine if your IVR could direct callers straight to digital channels while bringing along all their contextual data—for a faster path to resolution. It sounds great, but the trouble is the IVR usually sits in a silo, disconnected from the exciting new digital experiences that grab all the headlines (and budget). That’s where an IVR-to-digital strategy becomes critical, providing a way for your IVR to offer customers an alternative solution—like live chat or a virtual assistant that’s better suited to resolving their issues quickly (and saving you money).

Top 6 Business Boosting CRM Automations

Published July 30, 2018
CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well.

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Featured Research
  • How to Leverage Your Contact Center for Competitive Advantage

    Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business. more

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    Is VoIP really robust enough to power enterprise communications? Yes. In fact, VoIP features and capabilities are typically designed at the enterprise level to create meaningful collaboration opportunities and support communication needs at every scale. Our latest whitepaper explains how VoIP phone services are setting the the standard in big business communication capabilities, details case studies from leading VoIP vendors demonstrating why so many enterprises are making the move to VoIP, and also covers the top VoIP features and capabilities for enterprises. more

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    Great communication can help differentiate your business, and it’s vital that mid-sized companies invest in both excellent people and tools to help facilitate stellar communications. This whitepaper explores the key differences between VoIP and UC, points out the key benefits that mid-sized companies can achieve by upgrading to UC, and provides a handy checklist to help you choose the best communication system for your business. more